Car Service Advisor — Customer Excellence & Upsell Pro

Jago Consultants; Cambourne; On-site; GBP 21,000 - 28,000; Full time

Job summary

Jago Consultants in the Cambridge area are seeking a Service Advisor to join a Main Car Dealership. You will guide customers through required service and repair work and explain estimated costs.

Responsibilities include producing job cards on the in-house system, updating customer and vehicle records, and documenting warranty work in line with policy. The ideal candidate has prior Service Advisor experience, holds a full driving licence, and delivers excellent customer service with strong

Qualifications

• Experience as a Service Advisor in a motor garage.
• Full driving licence.
• Excellent customer service skills.

Responsibilities

• Explain service and repair work to customers professionally.
• Advise on estimated costs and timescales.
• Sell additional products as appropriate.
• Produce and update job cards on in-house system.
• Update customer and vehicle records.
• Document warranty work per manufacturer policy.
• Prepare and complete invoices.

Skills

Customer service

Upsell skills

Communication

Job description

Jago Consultants in the Cambridge area are seeking a Service Advisor to join a Main Car Dealership. You will guide customers through required service and repair work and explain estimated costs.

Responsibilities include producing job cards on the in-house system, updating customer and vehicle records, and documenting warranty work in line with policy. The ideal candidate has prior Service Advisor experience, holds a full driving licence, and delivers excellent customer service with strong