Car Service Advisor: Upsell & CSI Excellence

Jago Consultants; Southmoor; On-site; GBP 21,000 - 27,000; Full time

Job summary

Jago Consultants is seeking a Service Advisor for a main car dealership in the Dorchester area. The role focuses on guiding customers through service decisions, advising on costs, and ensuring high levels of customer satisfaction.

You will handle invoices, maintain records, and upsell appropriate services while delivering first-class customer service and building strong rapport with customers. Salary is negotiable with bonus and benefits.

Qualifications

• Experience as a Service Advisor in a motor garage.
• Full driving licence.
• Excellent customer service and ability to build strong customer rapport.

Responsibilities

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

Skills

Customer service

Customer rapport

Upselling

Professionalism

Education

Full driving licence

Tools

In-house computer system

Job description

Jago Consultants is seeking a Service Advisor for a main car dealership in the Dorchester area. The role focuses on guiding customers through service decisions, advising on costs, and ensuring high levels of customer satisfaction.

You will handle invoices, maintain records, and upsell appropriate services while delivering first-class customer service and building strong rapport with customers. Salary is negotiable with bonus and benefits.