Service Advisor | Customer-Centric Auto Care & Upsell

Jago Consultants; Aylesbury; On-site; GBP 23,000 - 29,000; Full time

Job summary

Jago Consultants are working with a main dealer in the Aylesbury area to recruit a Service Advisor. The role is to help customers understand required service and repairs, advise on costs, and manage bookings. Salary is £26k basic plus bonus, with Mon–Fri 8am–6pm and alternate Saturdays 9am–12pm.

You will have previous experience as a Service Advisor in a motor garage and hold a full driving licence. The successful candidate will deliver high-quality customer service, build strong rapport, and

Qualifications

• Experience as a Service Advisor in a motor garage.
• Full driving licence.

Responsibilities

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner.
• Advise on estimated costs of repairs and work to be undertaken.
• Sell additional products as appropriate to customers’ needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work in accordance with manufacturer policy.
• Preparation and completion of invoices.

Skills

Customer service

Communication

Upselling

Job description

Jago Consultants are working with a main dealer in the Aylesbury area to recruit a Service Advisor. The role is to help customers understand required service and repairs, advise on costs, and manage bookings. Salary is £26k basic plus bonus, with Mon–Fri 8am–6pm and alternate Saturdays 9am–12pm.

You will have previous experience as a Service Advisor in a motor garage and hold a full driving licence. The successful candidate will deliver high-quality customer service, build strong rapport, and