Experienced Car Service Advisor: Customer Care & Upsell

Jago Consultants; Worcester; On-site; GBP 22,000 - 26,000; Full time

Job summary

The dealership is seeking an experienced Service Advisor to join the team in Worcester. The role requires maintaining a high level of courtesy and professionalism when interacting with customers and the public.

Duties include informing customers of required service and repairs, estimating costs, selling relevant products, and managing timescales and invoices. At least two years in a similar role and a full driving licence are required.

Qualifications

• At least 2 years' experience working as a Service Advisor.
• Full driving licence.
• Excellent communication skills.

Responsibilities

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner.
• Advise on estimated costs of repairs and work to be undertaken.
• Sell additional products as appropriate to customers' needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work in accordance with manufacturer policy.
• Preparation and completion of invoices.

Skills

Excellent communication skills

Driving licence

Job description

The dealership is seeking an experienced Service Advisor to join the team in Worcester. The role requires maintaining a high level of courtesy and professionalism when interacting with customers and the public.

Duties include informing customers of required service and repairs, estimating costs, selling relevant products, and managing timescales and invoices. At least two years in a similar role and a full driving licence are required.