Worthing Service Advisor | Fast-Paced Auto Care & Upsell

Jago Consultants; Worthing; On-site; GBP 21,000 - 28,000; Full time

Job summary

Jago Consultants in Worthing, West Sussex, is seeking a motivated Service Advisor for a main car dealership. The role involves greeting customers, scheduling vehicle bookings in the workshop, and coordinating with technicians to ensure timely service delivery.

You will deliver world-class customer service, upsell where appropriate, and maintain records while building lasting customer relationships. The position offers a friendly team, training, and a schedule of Monday to Friday 8am-6pm with

Qualifications

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.

Responsibilities

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

Skills

Customer service

Communication

Teamwork

Job description

Jago Consultants in Worthing, West Sussex, is seeking a motivated Service Advisor for a main car dealership. The role involves greeting customers, scheduling vehicle bookings in the workshop, and coordinating with technicians to ensure timely service delivery.

You will deliver world-class customer service, upsell where appropriate, and maintain records while building lasting customer relationships. The position offers a friendly team, training, and a schedule of Monday to Friday 8am-6pm with