Service Advisor – Customer-Centric Auto, Upsell Pro

Jago Consultants; Bath; On-site; GBP 28,000 - 30,000; Full time

Job summary

Jago Consultants has partnered with a main car dealership in the Bath area of Somerset to recruit a Service Advisor. You will greet customers, explain service and repair requirements, and provide accurate cost estimates.

You’ll upsell where appropriate and manage vehicle and customer records using the in-house system. You will be responsible for delivering high standards of customer service, maintaining professional CSI results, and ensuring timely invoicing and clear communication from drop-off

Qualifications

• Previous experience as a Service Advisor within a motor garage.
• Full driving licence.

Responsibilities

• Ensure customers are aware of service and repair work in a professional manner.
• Advise on estimated costs of repairs and work to be undertaken.
• Sell additional products as appropriate to customers’ needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work in accordance with manufacturer policy.
• Preparation and completion of invoices.

Skills

Customer service

Customer rapport

Upselling

Professional communication

Job description

Jago Consultants has partnered with a main car dealership in the Bath area of Somerset to recruit a Service Advisor. You will greet customers, explain service and repair requirements, and provide accurate cost estimates.

You’ll upsell where appropriate and manage vehicle and customer records using the in-house system. You will be responsible for delivering high standards of customer service, maintaining professional CSI results, and ensuring timely invoicing and clear communication from drop-off