WKO Markets Middle Office Manager - Vice President

JPMorganChase; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global financial services leader is seeking a KYC Markets Middle Office Manager in Greater London. The role involves leading a team for client due diligence and KYC onboarding. Key responsibilities include managing renewals, coordinating efforts with the Front Office, and ensuring compliance with AML requirements. Ideal candidates must possess strong communication skills, a proactive approach to workload management, and knowledge of KYC and AML standards. This position is integral to maintaining clients' compliance and operational efficiency.

Qualifications

• Experience in conflict resolution.
• Ability to influence and negotiate effectively.
• Strong controls mind-set.

Responsibilities

• Manage the teams' Renewals schedule.
• Build and develop strong partnerships.
• Ensure accurate information for KYC due diligence.

Skills

Strong written and oral communication skills

Resilient interpersonal skills

Client focused

Proactive and flexible approach

Effective time management

Working knowledge of KYC/Compliance/AML standards

Sound understanding of the Financial Industry

Job description

Drive KYC onboarding and renewals, lead a Middle Office team, and partner with Front Office to deliver seamless client due diligence.

As a KYC Markets Middle Office Manager in the Wholesale KYC Operations (WKO) Client Office Team, you will act as a single point of contact and subject matter expert (SME) for onboarding new customers, incremental business requests and renewals of our existing customer KYC records.

You will be aligned to a designated Front Office team (e.g. Sales, RMP, Deal Team or Transition Management) and facilitate across all teams on KYC execution.

You will oversee a team of Middle Office individuals that act as a single point of contact and that execute as subject matter experts for Markets Renewals.

Job responsibilities

• Manage the teams' Renewals schedule for Front Office to prioritise active requests, provide status updates and responsibility for business forward planning
• Manage the KYC Renewals book of work for your designated Front Office sub-LOB to prioritise active requests, provide status updates of key onboardings managing the end to end process
• Be aware of Business forward planning
• Build and develop strong partnerships, identify challenges and eliminate roadblocks with all internal partners
• Work with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence
• Ensure all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
• Coordinate case prioritization, capacity planning, and assignment with our Global Maker teams
• Stay up to date of any changes to processes and procedures, regulatory change and ensure impacts are communicated to our business partners
• Manage personal workload and priorities ensuring timely escalation of key risks/issues to management
• Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business

Required qualifications, capabilities, and skills

• Strong written and oral communication skills with experience of conflict resolution
• Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers
• Client focused whist maintaining a strong controls mind-set
• Proactive and flexible approach to personal workload and wider team targets
• Effective at managing time appropriately and organising workload for maximum productivity
• Working knowledge of KYC/Compliance/AML standards
• Sound understanding of the Financial Industry
• Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies)

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.