Wellbeing Centre Receptionist

Cyngor Sir Ceredigion County Council; Lampeter; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local council in Lampeter is seeking a motivated Receptionist to join their team at the Wellbeing Centre. You will play a key role in providing exceptional customer service, respond to inquiries, handle bookings, and manage transactions. Fluency in Welsh is essential. The position requires flexibility to work evenings and weekends. The council offers a supportive environment with opportunities for career development and a range of employee benefits.

Benefits

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development opportunities

Qualifications

• Fluency in Welsh is essential due to bilingual service requirements.
• Previous experience in customer service is preferred.
• Ability to work evenings and weekends as part of a shift pattern.

Responsibilities

• Handle customers and respond to enquiries, complaints and questions.
• Receive bookings and process facility hire enquiries.
• Handle money and process transactions using the LA’s systems.
• Provide administrative support to other staff members.
• Lead on the marketing programme for the department.

Skills

Bilingual in Welsh and English

Customer service

Administrative skills

Cash handling

Job description

Overview

We operate a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

We are looking for a motivated, friendly individual to work as part of a team that provides a great experience to everyone who visits our leisure facilities.

As a Receptionist, based at the Wellbeing Centre, Lampeter, you’ll be responsible for all aspects of the reception role including dealing with customers, providing information, handling money and ensuring a first class front of house service.

As a council, we are embarking on an exciting journey which will see a number of our Leisure Centres become Wellbeing Centres, with the Wellbeing Centre, Lampeter being the first to open its doors. These roles provide an excellent opportunity to be part of that journey as we contribute to the promotion of positive health and wellbeing of our citizens.

As Receptionist you will be required to assist the manager in the provision of an efficient and effective service and on a day-to-day basis will:

• Handle customers and respond to enquiries, complaints and questions
• Receive bookings and process facility hire enquiries
• Handle money and process transactions using the LA’s systems
• Provide administrative support to other staff members
• Responsible for ensuring all user information on the system is correct and up-to-date
• Lead on the marketing programme for the department

We are committed to providing a bilingual service to our customers so we require individuals with a degree of fluency in the Welsh language. Due to our opening hours, you will be required to work evenings and weekends as part of a shift pattern.

We are committed to developing our people and will not only provide support to enable you to quickly and confidently take ownership of this role’s key areas of responsibility but in addition, we are committed to supporting your development in order that you can progress your career with us.

In exchange for your skills and commitment, we will offer you a range of employee benefits including a competitive annual leave allowance and a generous pension contribution scheme. More information about our wide-range of employee benefits can be found here.

Note: We reserve the right to extend the application closing date.

We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.

What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you’ll work

Porth Cymorth Cynnar – Community Wellbeing and Learning

We provide early help, prevention and intervention services to a range of groups and individuals across the County. Our aim is to identify need and offer support before issues and concerns become too great and more formal intervention is needed. Our key functions include:

• Lifelong Learning and Skills
• Leisure & Wellbeing
• Early Intervention Services
• Support and Prevention Services
• Ceredigion Pupil Referral Unit

Lampeter is a busy local commercial centre. Read more