Welcomer Volunteer

Kingston Hospital NHS Trust; Teddington; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare institution in London seeks volunteers for the Navigator role to enhance visitor experience at Kingston Hospital. Volunteers will assist by welcoming patients and helping them navigate the premises while providing information and ensuring confidentiality. Shifts are available every day, with priority times between 09:30–12:30 and 13:00–16:00.

Qualifications

• Enjoy meeting all types of people.
• Able to maintain confidentiality in a busy hospital environment.
• Willingness to stand or walk for shifts.

Responsibilities

• Welcome visitors and help navigate the hospital.
• Sign-post to services and collect feedback.
• Provide clear information and resolve customer service issues.

Skills

Physically fit

Customer service skills

Confidentiality

Job description

Overview

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Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers opportunities to grow your career across hospital and community settings in south London. We provide an environment to support your professional development, with colleagues working in peopleaces homes, community clinics, and in our two hospitals.

We are recognized for exceptional care, including an Outstanding rating from the CQC for overall quality and leadership. We have won awards from HSJ and Nursing Times for supporting colleagues across services. Our trust is known for outstanding cancer care, childrens services, pioneering surgical teams, and exceptional rehabilitation services, with maternity services rated the Best in London by CQC-commissioned surveys.

Our Trust values

These values guide our behaviours:

• Compassionate: Care with kindness, understanding, and empathy for all.
• Inclusive: Embrace diversity and respect every individuals contributions.
• Collaborative: Foster teamwork across all levels, with partners to deliver the best outcomes.
• Inspiring: Continuous improvement and excellence in patient care, staff development, and innovation.

Role and responsibilities

Our volunteers (Navigators) are the first point of contact for patients and visitors at the Main Outpatients entrance. They welcome visitors, help navigate the hospital, and improve the visitor experience. They may sign-post to services such as Patient Advice and Liaison Service and collect feedback through the Friends & Family Test.

Navigators may be guides across the hospital site, providing clear information and resolving customer service issues. They may also sign-post to other services and assist with patient experience feedback.

This role requires volunteers who are physically fit and able to stand or walk for shifts, enjoy meeting all types of people, and maintain confidentiality in a busy hospital environment.

Navigators are needed in Main Outpatients Department and the Main Entrance from Monday to Sunday, with priority times 09:30–12:30 and 13:00–16:00.

Essential information

Please note you will be given a 20-minute assessment during the week commencing either the 13th October or 20th October at Kingston Hospital. Mandatory training for this role is on Tuesday 25th November 2025.

Please only apply if you can attend the above dates.

Please provide details for 2 references (one known for over 3 years) with an email address for each reference. A family friend is acceptable but not a relative.

Please bring to your assessment three forms of valid, current, original identification. Bring one document from Group One and two from Group Two (see lists below).

Group One:

• UK Passport
• EEA/Swiss Passport
• Other passport with indefinite leave to remain
• Other Passport
• Biometric Residence permit
• Driving Licence photo card (UK, IOM or CI)
• Current EU Photo Driving Licence
• EU national identity card - EU only

Group Two:

• Driving Licence photo card (UK, IOM or CI)
• Current EU Photo Driving Licence
• Driving licence - old-style paper licence (UK)
• Bank statement (UK/EEA) - less than 3 months old
• Utility bill - less than 3 months old (UK)
• Utility bill - 2nd Supplier - less than 3 months old
• Council Tax Statement - issued in the last 12 months
• Mortgage statement (UK or EEA) - issued in the last 12 months

NB: For aged 16–19 in full-time education who cannot provide two documents from Group Two, options include:

• Full UK birth certificate (A4 size original)
• Letter from head teacher or college principal confirming student status, plus an official exam certificate or National Insurance number letter

If you have difficulty providing evidence, please call 0208 934 3620/2549

Please read the Role Profile attached below and expect contact from the Volunteering Services Team via email. Check your email regularly.

Safeguarding and values

Kingston Hospital NHS Trust has four key values: Caring, Safe, Responsible, and Value Each Other. We are committed to safeguarding children and adults at risk; an Enhanced Disclosure Barring Service check may be required for roles with access to vulnerable people. All employees share responsibility for safeguarding.

Employer certification / accreditation badges

Applicant requirements

This post may involve access to vulnerable people and is subject to the Rehabilitation of Offenders Act 1974 and Disclosure to the DBS to check for previous convictions.

Documents to download

• Welcomer Volunteer (PDF, 658.9KB)