Welcome & Service Assistant

National Trust; Somerton; On-site; GBP 13,000; Part time

Job summary

A leading conservation organization is seeking a customer-focused individual for a dynamic role at Lytes Cary Manor and Tintinhull Garden, where you will provide exceptional visitor experiences. This part-time position requires good communication skills and the ability to work in a team. You will be responsible for welcoming visitors and ensuring their needs are met throughout their visit. A competitive salary with various perks, including a substantial pension scheme and flexible working arrangements, is offered.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym membership discounts

Up to 32 days holiday allowance

Flexible working options

Employee assistance programme

Free parking at most Trust places

Qualifications

• Understanding the importance of great service.
• Ability to work both in teams and independently.
• Organizational skills and adaptability.

Responsibilities

• Deliver a great all-round customer service experience.
• Answer queries and share information with visitors.
• Ensure visitors have an enjoyable experience.

Skills

Customer focused

Team player

Well organised

Adaptable

Willingness to learn

Positive attitude

Job description

Important notice

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £12,431.25 pro rata (FTE £24,862.50 per annum)

Hours: 975 hours, worked on a rota throughout the year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Hours worked each month may vary due to seasonal demand; the salary is paid in 12 equal payments throughout the year.

Contract: Permanent

Lytes Cary Manor is open from February to November and Tintinhull Garden from April to September. Meetings and training may take place during the closed period.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Welcome Manager, you’ll be part of a team of 7 staff working at Lytes Cary Manor and Tintinhull Garden (across two properties) on a rota pattern.

This role would suit anyone who likes to be active, outdoors and enjoys working in a team. However, on occasion you may work on your own. Lytes Cary welcomes around 80,000 visitors during the open season, and approximately 22,000 people visit Tintinhull each year.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.

You can view the full role profile for this role in the document attached.

Who we're looking for

• Customer focused with an understanding of the importance of great service
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places