Weekend Assistant

John D Wood & Co.; Manchester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent letting agency in the UK is seeking a Weekend Assistant to provide exceptional customer service and administrative support. Responsibilities include front line service, client interaction, and greeting visitors. The ideal candidate will have strong communication and administration skills, along with proficiency in MS Word, Excel, and Outlook. This role is crucial for maintaining high standards of customer engagement and operational efficiency.

Qualifications

• Effective communication skills with clients both over the phone and in person.
• Ability to maintain a high standard of customer service.
• Strong administration skills with high accuracy.

Responsibilities

• Provide front line customer service support.
• Liaise with clients and assist with negotiations.
• Greet visitors to the branch and assist with administration.

Skills

Customer service

Communication skills

Administration skills

Teamwork

Attention to detail

Tools

MS Word

Excel

Outlook

Job description

The role of Weekend Assistant will include:

• Front line customer service support.
• Liaising with clients and customers both on the telephone and face‑to‑face.
• Ad hoc assistance in the process of negotiation.
• Meet and greet visitors to the branch.
• Ensure an excellent standard of customer service is provided and upheld at all times.
• Assist with any administration necessary.
• Be computer literate – specifically with the ability to use MS Word, Excel and Outlook.
• Excellent communication skills.
• Extremely customer focused.
• Strong administration skills.
• Ability to work well in a team environment.
• High accuracy and attention to detail.

Professional Approach

Trusted for generations, we have specialised in letting residential property in London and the south of England for over 150 years. Our employees are meticulous, highly professional and well‑trained, with a thorough understanding of the property market in their local area. We have a track record of success in marketing at a national and international level, with over half of our business coming through referral and recommendation.