Water Restoration Lead Technician

ServiceMaster Restore 9827 - Richmond; Richmond; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading restoration service provider in Richmond is seeking a Water Restoration Lead Technician. Responsibilities include assisting homeowners during emergencies and ensuring quality and efficiency on job sites. Qualified candidates should have experience in water extraction and mold remediation, with strong customer service skills. Pay ranges from $16 to $24 per hour based on experience and certifications. The role requires flexibility for after-hours and on-call work, and the company provides comprehensive training for certifications.

Benefits

Pay up to $24 per hour

Paid vacation time

Eligible for health insurance after 30 days

Qualifications

• 1-3 years of experience in water restoration or related fields.
• Ability to work flexible hours including on-call.
• Must display a positive attitude and great attention to detail.

Responsibilities

• Professionally represent the company’s mission and values.
• Assist with emergency property damages.
• Maintain communication with homeowners and office.

Skills

Water extraction

Mold remediation

Customer service skills

Teamwork

Attention to detail

Tools

Drying equipment

Job description

Water Restoration Lead Technicians are responsible for responding to all activities and assisting homeowners during their time of need. Qualified candidates ideally have prior experience handling fire, water, smoke, and natural disaster claims in the restoration/mitigation industry. A major plus would be to have IICRC certifications for water and fire mitigation and restoration.

Benefits

• Pay is up to $24 per hour, based off experience and any IICRC certifications
• Paid vacation time
• Six paid holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas Day
• Company vehicle provided to lead technicians during work hours
• Eligible for health, dental, and vision insurance after 30 days
• Possibility for overtime hours

Responsibilities

• Professionally represent the company’s mission, vision, and values.
• Provide assistance for emergency property damages
• Maintain open communication with homeowners and office
• Responsible for ensuring quality, efficiency, and a clean and safe job site
• Ability to use a smartphone for various programs regarding job-specific information
• Must be able to read and follow directions

Qualifications

One to three years of experience with some or all of the following is preferred, but willing to train and pay for the needed mitigation certifications:

• Perform water extraction and mold remediation
• Set drying equipment and monitor moisture levels until the drying standard is met
• Removal of damaged structural materials and cleanup
• Appropriate certifications related to fire, water, carpentry, etc.
• Ability to walk, stand, climb, kneel, lift, and carry 50lbs or more daily
• Display a positive attitude with team spirit, great attention to detail, and excellent customer service skills
• Schedule flexibility to work after hours and on‑call on an as‑needed basis

Due to the nature of our business, work conditions vary. You may be inside or outside in a crawlspace. Affecting factors may be weather, temperature, noise, or hazardous conditions such as standing water, smoke/soot, electrical current, tight spaces as in attics and crawlspaces, high heat, and exposure to cleaning chemicals.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Compensation: $16.00 - $24.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world‑class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Exciting work that makes real differences in people’s lives