Warranty Administrator

Auto Skills UK; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading automotive services company in Brighouse is seeking an experienced Warranty Administrator to manage warranty claims efficiently. The ideal candidate will have strong administrative and customer service skills, ensuring timely processing of claims while maintaining excellent relationships with manufacturers and customers. Working hours are Monday to Friday, with occasional Saturday mornings. Competitive salary between £30,000 and £35,000 per annum is offered.

Qualifications

• Experience as a Warranty Administrator or in a similar role.
• Strong administrative, logistical, and customer service skills.

Responsibilities

• Processing, submitting, and tracking warranty claims.
• Maintaining detailed records of warranty claims and payments.
• Interacting with manufacturers and customers to ensure smooth claims processing.
• Ensuring compliance with manufacturer guidelines.
• Investigating discrepancies related to warranty claims.
• Coordinating procurement and return of warranty parts.
• Ensuring customer satisfaction with the warranty process.
• Invoicing warranty jobs.
• Generating and analyzing warranty reports.

Skills

Warranty claim management

Administrative skills

Customer service skills

Logistical skills

Job description

Overview

Warranty Administrator
Brighouse
Salary - £30,000 to £35,000 per annum
Monday to Friday 8am to 5pm (1 in 4 Saturday mornings)

I am looking for an experienced Warranty Administrator to manage warranty claims for an automotive dealership in the Brighouse area, you will be ensuring accurate and timely processing of claims and related paperwork, while maintaining positive relationships with manufacturers, customers, and internal teams. This role involves a combination of administrative, logistical, and customer service skills.

Responsibilities

• Warranty Claim Management: Processing, submitting, and tracking warranty claims for repairs and replacement parts.
• Record Keeping: Maintaining detailed records of all warranty claims, payments, and relevant documentation.
• Communication: Interacting with manufacturers, customers, service departments, and other relevant personnel to ensure smooth claims processing.
• Compliance: Ensuring all warranty claims adhere to manufacturer guidelines and regulations.
• Problem Solving: Investigating and resolving any discrepancies or issues related to warranty claims.
• Parts Management: Coordinating the procurement and return of warranty parts.
• Customer Satisfaction: Ensuring customers are informed and satisfied with the warranty process.
• Financial Management: Invoicing warranty jobs and managing warranty debt.
• Reporting: Generating and analyzing warranty reports to identify trends and areas for improvement.

Qualifications / Requirements

• Experience as a Warranty Administrator or in a similar role.
• Strong administrative, logistical, and customer service skills.

Please apply online or for further information call Russ at Autoskills UK on (phone number removed) or email an up to date CV to (url removed).