Warm Guest Experience Receptionist – Front Desk Pro

LGH - Holiday Inn; Bristol; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

IHG room benefit

Shopping discounts

Eye care

Counseling services

Wellbeing resources

Free meals on duty

Free parking

Job summary

LGH Hotels Management in Bristol is seeking a friendly Hotel Receptionist to join our Front Office team. You will be the first point of contact for guests, delivering a warm welcome, smooth check-in/out, and attentive support throughout their stay to create memorable experiences.

You will handle guest enquiries, reservations, and calls with care, providing clear information about the hotel and local area while maintaining up-to-date guest records in our reservation system.

Qualifications

• Welcoming guests warmly and ensuring smooth check-in/out.
• Responding to queries and requests with care and efficiency.
• Handling calls, emails and reservations accurately.
• Providing information about the hotel and local area.
• Using the reservation system and maintaining guest information.
• Collaborating with colleagues to ensure a seamless guest experience.
• Stays calm and organized in a busy front desk environment.
• Good computer skills and attention to detail.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and friendly check in/out experience.
• Support guests throughout their stay by responding to queries and requests with care and efficiency.
• Handle incoming phone calls, emails and reservations accurately and confidently.
• Provide clear information about the hotel, its facilities and the local area.
• Use the hotel reservation system accurately, maintaining up-to-date guest information.
• Work closely with colleagues across the hotel to support a seamless guest experience.

Skills

Guest services

Communication

Phone handling

Reservation system

Job description

LGH Hotels Management in Bristol is seeking a friendly Hotel Receptionist to join our Front Office team. You will be the first point of contact for guests, delivering a warm welcome, smooth check-in/out, and attentive support throughout their stay to create memorable experiences.

You will handle guest enquiries, reservations, and calls with care, providing clear information about the hotel and local area while maintaining up-to-date guest records in our reservation system.