Front Desk Concierge — Guest Experience Lead

Holiday Inn Bristol - Filton; West of England; Sur place; GBP 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Free meals on duty

Free parking

Employee discounts on LGH hotel rates

Résumé du poste

Holiday Inn Bristol - Filton is seeking a friendly Hotel Receptionist to join the Front Office team. You will be the first point of contact for guests, delivering a warm welcome, smooth check-in/out, and attentive support throughout their stay to create memorable experiences.

You will handle guest inquiries, manage reservations and calls, and share information about the hotel and local area. A calm, detail-oriented, and positive attitude is essential in this busy role where human connection

Responsabilités

• Welcome guests warmly and professionally, ensuring a smooth check-in and check-out experience.
• Assist guests during their stay by responding to queries and requests with care and efficiency.
• Handle incoming phone calls, emails and reservations accurately and confidently.
• Provide clear information about the hotel, its facilities and the local area.
• Use the hotel reservation system accurately, maintaining up-to-date guest information.
• Work closely with colleagues across the hotel to support a seamless guest experience.
• Stays calm, organized and focused in a busy, guest-facing environment.
• Communicates clearly and positively, both face-to-face and in writing.

Connaissances

Guest service

Communication skills

Computer skills

Description du poste

Holiday Inn Bristol - Filton is seeking a friendly Hotel Receptionist to join the Front Office team. You will be the first point of contact for guests, delivering a warm welcome, smooth check-in/out, and attentive support throughout their stay to create memorable experiences.

You will handle guest inquiries, manage reservations and calls, and share information about the hotel and local area. A calm, detail-oriented, and positive attitude is essential in this busy role where human connection