Warm Welcome Specialist - Hotel Front Desk

LGH Hotel Management; Chester; Presencial; GBP 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Staff discounts on hotel rates

Free meals on duty

Free parking

Eye care

Resumo da oferta

LGH Hotels Management in Chester is seeking a friendly Hotel Receptionist to join our Front Office team. You will welcome guests, assist with check-in/out, manage reservations and answer enquiries with a warm, professional approach.

As the first point of contact, you will provide information about the hotel and local area, operate the reservation system, and collaborate with colleagues to ensure a memorable guest experience. A calm and detail-oriented attitude is essential.

Responsabilidades

• Welcome guests warmly and professionally, ensuring a smooth check-in and check-out experience
• Respond to queries and requests with care and efficiency throughout the stay
• Handle incoming calls, emails and reservations accurately and confidently
• Provide clear information about the hotel, facilities and local area
• Use the hotel reservation system and keep guest information up to date
• Collaborate with hotel colleagues to support a seamless guest experience
• Communicate clearly and positively face-to-face and in writing
• Stay calm, organized and focused in a busy guest-facing environment
• Maintain good computer skills and familiarity with systems and processes
• Show attention to detail and a professional team attitude

Conhecimentos

Guest service

Communication

Phone handling

Reservation system

Descrição da oferta de emprego

LGH Hotels Management in Chester is seeking a friendly Hotel Receptionist to join our Front Office team. You will welcome guests, assist with check-in/out, manage reservations and answer enquiries with a warm, professional approach.

As the first point of contact, you will provide information about the hotel and local area, operate the reservation system, and collaborate with colleagues to ensure a memorable guest experience. A calm and detail-oriented attitude is essential.