Guest Experience Leader: Front Desk Manager

LGH Hotels Management Limited; Brentwood; Hybrid; GBP 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Free meals on duty

Free parking

IHG employee room benefit programme (T

Zusammenfassung

LGH Hotels Management Limited is seeking an experienced Reception Manager to lead the front desk and shape the guest experience from arrival. You will guide a reception team with warmth and confidence, ensuring guests feel welcomed and valued at every touchpoint.

The role balances strong operational management with people-centric leadership, coaching, and clear communication to deliver high standards of service even under pressure.

Qualifikationen

• Proven experience leading a reception or front office team in a hotel environment.
• Strong customer service orientation with a people-first approach.
• Demonstrates emotional intelligence, clarity and approachable leadership.

Aufgaben

• Lead the daily operations of the reception desk with consistent guest service.
• Monitor KPIs such as guest satisfaction and revenue targets.
• Train, coach and motivate reception team members for growth.
• Handle guest complaints calmly and achieve positive resolutions.
• Collaborate with other hotel departments to ensure a seamless guest journey.
• Oversee reservations and ensure accurate communication of bookings.
• Manage the reception budget and labour costs with accountability.
• Support employee discounts and wellbeing initiatives for staff.

Kenntnisse

Front office management

People management

Emotional intelligence

Guest service leadership

Jobbeschreibung

LGH Hotels Management Limited is seeking an experienced Reception Manager to lead the front desk and shape the guest experience from arrival. You will guide a reception team with warmth and confidence, ensuring guests feel welcomed and valued at every touchpoint.

The role balances strong operational management with people-centric leadership, coaching, and clear communication to deliver high standards of service even under pressure.