Guest Experience Front Desk Concierge

LGH Hotels Management Limited; Brentwood; Hybride; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Employee discounts on bedroom rates

IHG employee room benefit programme

Shopping discounts

Free meals on duty

Free parking

Wellbeing support resources

Résumé du poste

LGH Hotels Management Limited is seeking a friendly Hotel Receptionist to join our Front Office team. You will be the first point of contact for guests, ensuring a warm welcome, smooth check‑in/out and attentive support throughout their stay.

Responsibilities include handling inquiries, reservations, and calls while sharing helpful information about the hotel and local area. A calm, detail‑oriented approach is essential in our fast-paced environment.

Qualifications

• Experience in customer-facing roles preferred.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy in data handling.

Responsabilités

• Greet guests warmly and manage check‑in/check‑out smoothly.
• Handle guest enquiries and reservations via phone, email or in person.
• Provide information about hotel facilities and local area.
• Collaborate with hotel colleagues to ensure seamless guest experiences.

Connaissances

Guest service

Clear communication

Computer literacy

Formation

High school diploma or equivalent

Outils

Reservation systems

Description du poste

LGH Hotels Management Limited is seeking a friendly Hotel Receptionist to join our Front Office team. You will be the first point of contact for guests, ensuring a warm welcome, smooth check‑in/out and attentive support throughout their stay.

Responsibilities include handling inquiries, reservations, and calls while sharing helpful information about the hotel and local area. A calm, detail‑oriented approach is essential in our fast-paced environment.