Hotel Front Desk Champion: Warm Welcomes & Guest Care

LGH Hotels Management Limited; Chester; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing tips and fitness videos

Recipe ideas

Wellbeing podcasts and TV

Breathing exercises

24/7 advice and support line

Team reward & recognition

Free meals on duty

Free parking

Job summary

LGH Hotels Management Limited is looking for a friendly Hotel Receptionist to join our Front Office team in Chester. You will welcome guests, manage smooth check-in/check-out, and assist with inquiries while maintaining a warm, professional demeanor.

Ideal candidates will have strong communication and computer skills, a calm and organised approach, and a genuine passion for hospitality and guest care.

Qualifications

• Loves helping guests and making them feel welcome.
• Clear written and spoken communication.
• Calm, organised, and able to multitask in a busy guest-facing role.
• Proficient with hotel management systems and basic IT tasks.
• Strong focus on accuracy and guest satisfaction.

Responsibilities

• Welcome guests warmly and professionally, ensuring smooth check-in/check-out.
• Assist guests with queries and requests during their stay.
• Handle incoming calls, emails and reservations accurately.
• Provide clear information about the hotel facilities and local area.
• Collaborate with hotel colleagues to ensure a seamless guest experience.
• Take advantage of employee discounts on rates across LGH portfolio.
• Offer shopping discounts and wellbeing-related benefits to guests.

Skills

Guest relations

Communication

Computer skills

Attention to detail

Job description

LGH Hotels Management Limited is looking for a friendly Hotel Receptionist to join our Front Office team in Chester. You will welcome guests, manage smooth check-in/check-out, and assist with inquiries while maintaining a warm, professional demeanor.

Ideal candidates will have strong communication and computer skills, a calm and organised approach, and a genuine passion for hospitality and guest care.