Hotel Receptionist - Warm Welcome & Smooth Check-In

LGH Hotels Management Ltd; Brentwood; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

IHG employee room benefit programme

Free meals on duty

Free parking

Wellbeing support

Job summary

LGH Hotels Management Ltd in Brentwood is seeking a friendly Hotel Receptionist to join the Front Office team. You will be the first point of contact for guests, delivering a warm welcome, smooth check-in/out, and attentive service throughout their stay.

The role requires clear communication, calm efficiency in a fast-paced environment, and comfort using the hotel reservation system to manage bookings and guest details.

Qualifications

• Welcoming guests with warmth and professionalism.
• Clear written and spoken communication with guests and colleagues.
• Ability to use hotel reservation systems accurately.

Responsibilities

• Welcome guests and ensure a smooth check-in and check-out.
• Assist guests throughout their stay with queries and requests.
• Handle calls, emails and reservations accurately and confidently.
• Provide information about the hotel and local area.
• Maintain up-to-date guest information in the reservation system.

Skills

Communication skills

Guest service

Hospitality

Teamwork

Attention to detail

Computer literacy

Tools

Hotel reservation system

Job description

LGH Hotels Management Ltd in Brentwood is seeking a friendly Hotel Receptionist to join the Front Office team. You will be the first point of contact for guests, delivering a warm welcome, smooth check-in/out, and attentive service throughout their stay.

The role requires clear communication, calm efficiency in a fast-paced environment, and comfort using the hotel reservation system to manage bookings and guest details.