Receptionist

LGH Hotels Management Limited; West of England; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Employee discounts on hotel rates

Free meals on duty

Free parking

IHG benefits access

Job summary

LGH Hotels Management Limited is seeking a welcoming Hotel Receptionist to join the Front Office team at Holiday Inn Bristol-Filton. You will be the first point of contact for guests, handling check-in/out, inquiries, and reservations with poise and a positive manner.

In this role, you will liaise with colleagues across the hotel to ensure smooth guest experiences, provide information about local attractions, and support a warm, professional atmosphere throughout the stay.

Qualifications

• Experience in hospitality or front desk roles is preferred.
• Excellent communication and customer service skills.
• Ability to stay organized and calm in a busy environment.

Responsibilities

• Welcome guests at check-in and check-out with warmth and professionalism.
• Handle guest inquiries, requests and reservations accurately and promptly.
• Answer calls and respond to emails; provide information about the hotel and local area.
• Collaborate with hotel teams to ensure a seamless guest experience.
• Promote hotel amenities and services to guests.

Skills

Guest service

Communication

Multitasking

Computer skills

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Booking software

Phone systems

Job description

Are you passionate about hospitality and enjoy helping people feel welcome and at ease? We are looking for an enthusiastic and friendly Hotel Receptionist to join our Front Office team.

As the first point of contact for our guests, you will play a key role in shaping how they feel from the moment they arrive. Through a warm welcome, a smooth check‑in process and attentive support throughout their stay, you will help create positive, memorable guest experiences.

You will confidently handle guest enquiries, manage reservations and incoming calls, and share helpful information about the hotel and local area. Your calm approach, attention to detail and positive attitude will help guests feel looked after and reassured, even in a fast‑paced environment.

This is a role where human connection really matters — making guests feel comfortable, informed and valued at every interaction.

Key Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and friendly check‑in and check‑out experience
• Support guests throughout their stay by responding to queries and requests with care and efficiency
• Handle incoming phone calls, emails and reservations accurately and confidently
• Provide clear information about the hotel, its facilities and the local area
• Work closely with colleagues across the hotel to support a seamless guest experience
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who Is This Role For?

This role is ideal for someone who:

• Enjoys working with people and takes pride in making others feel welcome and comfortable
• Communicates clearly and positively, both face‑to‑face and in writing
• Stays calm, organised and focused in a busy, guest‑facing environment
• Has good computer skills and enjoys working with systems and processes
• Pays close attention to detail and values accuracy
• Brings a positive, professional attitude and enjoys being part of a supportive team
• Is passionate about hospitality and delivering genuinely caring guest experiences

Hotel

The Holiday Inn Bristol-Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood. The hotel offers a variety of dining options, with a bar and lounge providing excellent all‑day dining choices. Our Health and Fitness Club features a fully equipped gym, heated swimming pool, and sauna.

The hotel also boasts a fantastic Academy Conference Centre, capable of hosting up to 260 delegates, and an on‑site fitness centre to meet all business and fitness needs. Additionally, the hotel is set on 16 acres of landscaped grounds, featuring a private fishing lake, which adds to the serene environment.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.