Guest Experience Front Desk Agent

LGH Hotels Management Limited; West of England; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Employee discounts on hotel rates

Free meals on duty

Free parking

IHG benefits access

Job summary

LGH Hotels Management Limited is seeking a welcoming Hotel Receptionist to join the Front Office team at Holiday Inn Bristol-Filton. You will be the first point of contact for guests, handling check-in/out, inquiries, and reservations with poise and a positive manner.

In this role, you will liaise with colleagues across the hotel to ensure smooth guest experiences, provide information about local attractions, and support a warm, professional atmosphere throughout the stay.

Qualifications

• Experience in hospitality or front desk roles is preferred.
• Excellent communication and customer service skills.
• Ability to stay organized and calm in a busy environment.

Responsibilities

• Welcome guests at check-in and check-out with warmth and professionalism.
• Handle guest inquiries, requests and reservations accurately and promptly.
• Answer calls and respond to emails; provide information about the hotel and local area.
• Collaborate with hotel teams to ensure a seamless guest experience.
• Promote hotel amenities and services to guests.

Skills

Guest service

Communication

Multitasking

Computer skills

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Booking software

Phone systems

Job description

LGH Hotels Management Limited is seeking a welcoming Hotel Receptionist to join the Front Office team at Holiday Inn Bristol-Filton. You will be the first point of contact for guests, handling check-in/out, inquiries, and reservations with poise and a positive manner.

In this role, you will liaise with colleagues across the hotel to ensure smooth guest experiences, provide information about local attractions, and support a warm, professional atmosphere throughout the stay.