Guest Experience Front Desk Agent

LGH Hotel Management Ltd; West of England; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

IHG employee room benefit programme

Shopping discounts

Job summary

LGH Hotels Management Ltd is seeking a friendly Hotel Receptionist for the Holiday Inn Bristol-Filton. You will warmly welcome guests, manage check-in/out, and assist with reservations and inquiries to create a positive start to their stay.

Join a team that values hospitality, attention to detail, and guest satisfaction. The role is based at the Bristol-Filton location with access to hotel amenities and on-site services.

Qualifications

• Experience in hospitality or guest services preferred.
• Excellent communication and clear writing, both face-to-face and in writing.
• Proficient with computers and hotel reservation systems.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and friendly check-in and check-out experience.
• Handle incoming phone calls, emails and reservations accurately and confidently.
• Provide clear information about the hotel, its facilities and the local area.
• Use the hotel reservation system accurately, maintaining up-to-date guest information.
• Work closely with colleagues across the hotel to support a seamless guest experience.

Skills

Guest service

Communication

Computer skills

Teamwork

Tools

Hotel reservation system

Job description

LGH Hotels Management Ltd is seeking a friendly Hotel Receptionist for the Holiday Inn Bristol-Filton. You will warmly welcome guests, manage check-in/out, and assist with reservations and inquiries to create a positive start to their stay.

Join a team that values hospitality, attention to detail, and guest satisfaction. The role is based at the Bristol-Filton location with access to hotel amenities and on-site services.