Guest Experience Host — Front Desk & Reservations

LGH Hotels Management Ltd; West of England; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Staff meals on duty

Free parking

Wellbeing support

Job summary

Holiday Inn Bristol-Filton, managed by LGH Hotels Management, seeks a friendly Hotel Receptionist to join the Front Office team. You will be the first contact for guests, ensuring a warm welcome, smooth check-in/out, and helpful local information to create a memorable stay.

This role requires clear communication, calm under pressure, and solid computer skills to use the hotel reservation system as you support guests throughout their stay and collaborate with colleagues for a seamless guest

Qualifications

• Experience in hospitality or customer service is preferred.
• Clear communication skills, both written and spoken.
• Ability to stay calm and organized in a busy guest-facing environment.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth check-in/out.
• Respond to queries and requests with care and efficiency.
• Handle incoming phone calls, emails and reservations accurately.
• Provide clear information about the hotel, facilities, and local area.
• Use the hotel reservation system accurately and maintain guest information.
• Collaborate with colleagues to ensure a seamless guest experience.

Skills

Guest welcome

Communication

Computer skills

Attention to detail

Team player

Tools

Hotel reservation system

Job description

Holiday Inn Bristol-Filton, managed by LGH Hotels Management, seeks a friendly Hotel Receptionist to join the Front Office team. You will be the first contact for guests, ensuring a warm welcome, smooth check-in/out, and helpful local information to create a memorable stay.

This role requires clear communication, calm under pressure, and solid computer skills to use the hotel reservation system as you support guests throughout their stay and collaborate with colleagues for a seamless guest