Warehouse Service Administrator

The Silver X Group; Sutton-in-Ashfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A logistics provider in the UK seeks a Warehouse Operations Coordinator to streamline communication between warehouse operations and customers. You will manage orders, resolve issues, and ensure timely deliveries. Ideal candidates will have strong organizational and communication skills, with experience in a relevant field preferred. The role offers a salary of £25,396.80 per year with various employee benefits and a supportive team environment.

Benefits

Salary reviews annually

Healthcare benefits

Team socials

Loyalty rewards

Paid volunteer days

Great workplace culture

Qualifications

• Experience in warehouse admin, logistics, or customer service is preferred.
• Confident using Microsoft Office and/or warehouse systems.
• A proactive approach and ability to stay calm under pressure.

Responsibilities

• Act as the connection between warehouse operations and customers.
• Handle calls and emails, providing updates on orders.
• Resolve customer issues quickly and professionally.

Skills

Organizational skills

Communication skills

Time management

Microsoft Office proficiency

Job description

working pattern: Mon-Fri, rotating shifts between 7am-6pm Be the link between our warehouse and our customers, keeping everything running smoothly and ensuring every customer gets the great service they deserve. If you're organised, people-focused, and thrive in a fast-paced environment, this role is for you. Experience in warehousing or a similar operations/admin role is ideal, but we welcome applications from anyone with transferable skills and the right attitude.

What You'll Do

• Act as the connection between warehouse operations and customers, keeping communication clear and proactive.
• Handle calls and emails, providing updates on orders, deliveries and returns.
• Resolve customer issues quickly and professionally.
• Keep accurate records of orders, shipments and inventory.
• Coordinate with the warehouse and couriers to ensure smooth order processing and on-time delivery.
• Track and report any delays or issues to ensure accountability.

Qualifications

• Experience in warehouse admin, logistics, or customer service (preferred, not essential).
• Confident using Microsoft Office and/or warehouse systems.
• Strong organisation, time management, and communication skills.
• A proactive approach and the ability to stay calm under pressure.

Nice to Have

• Knowledge of transport or stock control systems.
• Experience coordinating with multiple departments.
• Previous background in e-commerce or fulfilment environments.

If you're someone who loves keeping things organised, enjoys problem-solving, and wants to be part of a supportive team, apply today!

About Silver X Group

Founded in 2013, Silver X Group is a growing logistics provider specialising in haulage, warehousing, and e-commerce fulfilment. With over 130,000 sq ft of warehouse space and a strong fleet across the Midlands, we deliver efficient, customer-focused distribution nationwide. We're proud of our award-winning service, down-to-earth culture, and focus on developing our people.

Benefits

• Salary: £25,396.80 per year, with annual reviews.
• Healthcare Benefits: GP on Tap & Health Shield Cash Plan (claim up to £1,000/year on dental, optical, physio, etc.).
• Team Socials: Summer parties, Christmas celebrations, and spontaneous get-togethers.
• Loyalty Rewards: Increased holiday and benefits the longer you're with us.
• Giving Back: Paid volunteer days and charity events including our annual football tournament supporting Operation Orphan.
• Great Culture: Laid-back, ambitious, and people-first, think pizza Fridays, fresh fruit, and plenty of support to grow.