Warehouse Manager

SWATCH GROUP; Southampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury watch manufacturer based in Southampton is seeking an experienced Inventory Management and Order Fulfilment professional. The successful candidate will be responsible for managing warehouse operations, ensuring efficient delivery, and overseeing order fulfilment for retail and e-commerce channels. Applicants should possess strong leadership skills, proven experience in inventory control, and familiarity with warehouse management systems. This role demands attention to detail and the ability to manage high-pressure situations effectively.

Qualifications

• Proven experience in warehouse inventory control and cycle counting.
• Experience in managing the picking, packing, and shipping of goods.
• Strong analytical skills with the ability to drive operational performance.

Responsibilities

• Manage warehouse finished goods and ensure efficient delivery.
• Oversee order fulfilment, ensuring standards and agreements are met.
• Lead and support the team to meet operational targets.

Skills

Warehouse inventory control

Picking and packing

Leadership

Analytical skills

Communication skills

Education

Certification in Logistics or Supply Chain Management

Tools

SAP/R3

Oracle

Job description

The company

The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewellery, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 16 watch and jewellery brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak; as well as by its two retail brands, Tourbillon and Hour Passion. The Group's production companies also supply movements and components to third‑party watchmakers. The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data‑handler of most of the Olympic Games of the last decades and major international sports events. The Swatch Group Ltd has a unique emotional culture. Beauty, sensuality, emotions in watches are as much part of it as high‑tech, quality and added value on the customer's wrist. Both, emotional poetryənd innovation play an active part in the commitment to its customers.

Job description

Inventory Management

• Manage the warehouse finished goods products and ensure efficient delivery of goods.
• Ensure accurate finished goods inventory levels through daily monitoring and cycle counting.
• Monitor, investigate, and rectify stock discrepancies.
• Organise and maintain inventory, storage area and finished goods locations.
• Process and inspect returned goods, updating inventory records accordingly.
• Provide timely departmental reporting on stock levels, cycle counts, and other operational KPIs to the Logistics Manager.
• Liaise with Brand Managers to ensure stock maximisation and HQ Return to Brands.
• Maintain the security integrity of the finished goods area in accordance with]], ### Correction: ["album"]

  Order Fulfilment

  • Manage ad‑hoc activities and organise shipments to our stores.
  • Fulfil orders by picking, packing, and labelling finished goods for retailer, boutique and e‑commerce channels, ensuring adherence to customer and company standards and meeting service level agreements.
  • Oversee the order fulfilment process, including returns and adjustments, ensuring accurate data entry and quality standards and SLA targets are met.
  • Collaborate with logistics and sales teams to ensure prompt replenishment and maintenance of required stock levels by receiving and unpacking finished goods and updating inventory systems.
  • Collaborate closely with the sales team to coordinate staff sales orders, ensuring timely fulfilment, accurate processing and successful distribution of purchased watches.

  Shipping and Documentation

  • Ensure timely requests for documentation from the Import/Export Specialists for shipments outside the UK.
  • Provide support to Shipping Operations when requested, assisting with updates on issues such as lost‑in‑transit items or redeliveries.
  • Assist with the unpacking and packing of incoming and outgoing watch repairs during peak periods or as needed to ensure efficient workflow and timely service.
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  • Oversee and ensure the accurate pre‑registration of all Customer Service repairs by the packing team prior to distribution within the facility.

  Team Management and Department Performance

  • Lead and support the team of storekeepers and goods in/out employees to meet daily operational targets.
  • Assign tasks and manage workflows proactively, considering volumes and work types to meet demand.
  • Promote a culture of accountability, teamwork and continuous improvement within the Finished Goods and Logistics team.
  • Train team members on operational processes, inventory systems and quality control procedures to ensure consistency and accuracy.
  • Ensure compliance with health and safety regulations, maintaining a safe and organised working environment.
  • Implement and monitor quality control procedures to ensure accuracy and reduce errors in picking, packing and inventory control.
  • Identify inefficiencies and work with the Logistics Manager to streamline processes and improve performance.

  Stakeholder Collaboration႔

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  • Communicate with internal stakeholders and foster successful collaboration across the CS operation and the wider Logistics team.

  Profile

  Essential Skills and Experience

  • Proven experience in warehouse inventory control, cycle counting and resolving stock discrepancies.
  • Experience in managing the picking, packing and shipping of goods while ensuring adherence to customer standards and service levelгүз agreements.
  • Familiarity with shipping and documentation processes, particularly for international shipments.
  • Proven ability to supervise, lead and motivate a team of warehouse staff to meet operational targets and enhance performance.
  • Strong experience in driving operational performance through effective leadership and task management.
  • Ability to identify operational issues and implement effective solutions, particularly related to inventory discrepancies and process inefficiencies.
  Strong analytical skills, with the ability to analyse data, identify trends and provide actionable insights to improve warehouse operations.
• Very good communication skills to liaise effectively with internal teams and address inventory and order‑related queries.
• 龍 Strong ability to manage stakeholder relationships and foster collaboration across departments to ensure smooth operations.
• Very good IT skills, including proficiency with warehouse management systems such as SAP/R3, Oracle or similar software.
• High attention to detail in all aspects of warehouse management, ensuring accuracy in inventory records, order fulfilment and reporting.
• Knowledge of warehouse health and safety.
• Proven experience in working under pressure to meet tight deadlines, manage high volumes of orders and ensure timely delivery without compromising quality.

Desirable Skills and Experience

• Experience in implementing and monitoring quality control procedures to reduce errors in picking, packing and inventory control.
Experience in e‑commerce fulfilment, managing high volumes of orders and maintaining service level agreements.
• Experience managing high‑value products such as watches or similar luxury items, with a focus on precision and care.
• Previous involvement in shipping operations, particularly in dealing with international orders and returns.

Professional requirements

Desirable Qualifications

• Relevant certification/qualification in Logistics or Supply Chain Management.
• Relevant certification/qualification in continuous improvement methodologies.

Contact

Sara Ferguson
HR Business Partner
[e-mail]