Warehouse Administrator And Customer Service Agent

Kentjobs; Paddock Wood; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading eCommerce fulfilment provider in Paddock Wood is seeking a proactive Warehouse Administrator and Customer Service Agent. This role involves being the first point of contact for customers, addressing inquiries through various channels, and ensuring their satisfaction. The candidate should have strong communication skills and attention to detail. Experience in warehouse operations is preferred. The position offers a salary of £28,080 pa in a supportive environment.

Qualifications

• Proactive attitude with strong customer-first mindset.
• Excellent attention to detail and accurate record-keeping.
• Previous warehouse or fulfilment experience preferred.

Responsibilities

• Act as the primary point of contact for customers.
• Provide accurate and timely information on orders and shipping.
• Conduct stock investigations and warehouse error checks.

Skills

Customer-first mindset

Proficient in Microsoft Word

Proficient in Microsoft Excel

Strong communication skills

Attention to detail

Job description

Overview

Location: Paddock Wood • Contract Type: Permanent • Salary: £28,080pa • Hours of Work: Monday to Friday 8am - 5pm

Join a fast-paced and supportive environment focused on delivering excellent service. Play a key role in enhancing the customer journey for a leading eCommerce fulfilment provider. Develop your skills in customer service, problem-solving, and warehouse operations.

Our client, a leading provider of premium eCommerce fulfilment solutions, is seeking a proactive and customer-focused Warehouse Administrator and Customer Service Agent to join their team in Paddock Wood. This is an excellent opportunity for a candidate with a strong work ethic and attention to detail to make a positive impact on the customer experience.

Position Overview

As a Warehouse Administrator and Customer Service Agent, you will serve as the first point of contact for customers, handling inquiries via email, phone, and chat. Your role will be crucial in ensuring customer satisfaction by providing accurate information, resolving concerns efficiently, and collaborating with internal teams to implement corrective actions when necessary.

Responsibilities

• Act as the primary point of contact for customers, addressing inquiries through various channels
• Provide accurate and timely information on orders, shipping, and product availability
• Work closely with internal teams to escalate and resolve customer concerns promptly
• Record and track customer interactions for accurate reporting and analysis
• Conduct stock investigations and warehouse error checks, implementing corrective measures as needed

Candidate Profile

• Proactive, can-do attitude with a strong customer-first mindset
• Proficient in Microsoft Word and Excel
• Excellent attention to detail and accuracy
• Strong communication skills, both written and verbal
• Solid work ethic, reliability, and a focus on quality
• Previous warehouse or fulfilment experience and familiarity with warehouse management systems (preferred but not essential)

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.