Ward Clerk

The Walton Centre NHS Foundation Trust; Sefton; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading NHS foundation trust in the UK is hiring a Receptionist and Ward Clerk. The role involves providing comprehensive reception support, managing patient admissions, and ensuring smooth daily operations. Candidates must have excellent communication skills, be IT literate, and preferably have NHS records experience. This position offers a salary ranging from £24,937 to £26,598, with opportunities to work in a supportive healthcare environment.

Qualifications

• Ability to withstand pressure of work.
• Experience of accurate and timely data entry.
• Knowledge of hospital procedures.

Responsibilities

• Provide comprehensive reception support and ward clerk duties.
• Prepare and locate case notes for ward admissions.
• Manage appointment and procedure bookings.
• File investigations and inpatient documentation.
• Liaise with other clerks to ensure proper administrative processes.

Skills

Ability to work using own initiative

Excellent Communication and written skills

Ability to work as part of a team and independently

Ability to problem solve

Ability to plan, monitor and organise own workload

Education

Educated to GCSE level or equivalent

NVQ level 3 or equivalent

ECDL certificate or equivalent

Tools

NHS Medical Records experience

PAS system experience

Job description

To provide comprehensive reception support & ward clerk duties to a busy Neurological Day Ward & RANA/Emergency Clinics. You would provide a welcoming, reassuring and professional reception service to patients, visitors and staff. As part of your role you would provide essential administrative & reception support to ensure the smooth and efficient operation of daily activities. You'd work closely with nursing and medical staff with day-to‑day administrative needs. Manage appointment and procedure bookings using the trust scheduling systems. Co ordinate patient admissions, transfers and discharges.

Within these duties you would be expected to prepare, and locate case notes for ward admissions and be responsible for filing inpatient notes and correspondence. Handle telephone and email enquiries promptly & courteously and maintain accurate patient information & support clinical documentation. You will be required to utilise the PAS system to input data of all admissions, transfers and discharges.

This is a fantastic opportunity to join a high-performing team delivering exceptional patient care.

Main duties of the job

• Retrieval and preparation of case notes for ward admissions
• Organisation and prioritisation
• Process all admissions, discharges, and transfers on the PAS (Bed Management) system in real time.
• Access a variety of electronic systems to trace patient demographic details, investigations and NHS numbers
• Liaise with other clerks across the Trust on a daily basis to ensure all administrative processes are in place and up-to-date to deal with daily demand.
• On discharge, file all investigations and inpatient documentation in the case notes in accordance with trust policy. Deliver case notes to Clinical Coding.
• Liaise with coding in relation to inpatient documentation.
• Ensure any documentation, not belonging to WCFT is returned as necessary.
• Provide comprehensive clerical support to the ward, ensuring all case notes are available. To include preparation of trolley for ward round.
• Book porters jobs with the ISS help desk to include collection and movement of patients and specimens along with oxygen required for the wards.
• Ordering equipment and maintain stationary stock for the ward.
• General admin duties. Sort and distribute incoming mail.
• Collate and organise all inpatient documentation.
• Process enquiries for information/case notes using the PAS system, ensuring confidentiality, Caldicott and data protection guidelines are followed.
• Assist patients with the completion of health insurance forms and any other queries.

About us

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long‑term neurological conditions.

Job responsibilities

Please see the job description and person specification document for detailed information about the job description for this vacancy.

Person Specification

Qualifications

• Educated to GCSE level or equivalent.
• NVQ level 3 or equivalent
• ECDL certificate or equivalent

Knowledge and Experience

• IT Literate
• Previously worked in an administrative role without the need for direct supervision
• Experience of accurate and timely data entry
• NHS Medical Records experience
• PAS experience
• Knowledge of hospital procedures

Skills and Attributes

• Ability to work using own initiative.
• Excellent Communication and written skills
• Ability to work as part of a team and independently.
• Can delivery timely and accurate data whilst working under pressure.
• Ability to problem solve.
• Ability to analyse data
• Ability to plan, monitor and organise own workload
• Ability to deal with the public, relatives and patients in a calm and effective manner

Other

• Good interpersonal skills
• Ability to withstand pressure of work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearpro rata, per annum