Ward Clerk

NHS; Milton Keynes; On-site; GBP 20,000 - 26,000; Full time

Job summary

A prominent NHS hospital is looking for a Ward Clerk to support the nursing team in delivering safe patient care. Responsibilities include managing patient admissions, transfers, and discharges while maintaining organized paperwork. The ideal candidate will have basic math and English skills, experience in the NHS, and ability to work under pressure. This role requires excellent communication and interpersonal skills. Join a friendly team that values support and collaboration. The position is full-time and offers flexible working options.

Qualifications

• Experience of working in the NHS.
• Knowledge of the role.

Responsibilities

• Greet all visitors to the unit in a friendly manner.
• Organize paperwork within the Unit.
• Admit, transfer, and discharge patients using the electronic patient record.
• Answer the telephone and manage out-patients diary.
• Liaise with staff from other departments effectively.
• Deal with and distribute incoming mail.
• Maintain patient notes in good order.
• Arrange outpatients appointments as required.
• Organize hospital transport as requested.

Skills

Able to work under pressure

Able to multi task

Self aware

Calm and reasonable

Approachable

Education

Basic math's and English

Job description

Milton Keynes University Hospital NHS Foundation Trust

Ward Clerk

The closing date is 30 December 2025

Hours: 37.5 HOURS per week, all MKUH roles will be considered for flexible working

Ward 16 is a respiratory ward. We have a large team of doctors, nurses, and a therapy team, and we also work closely with other multidisciplinary teams. We are friendly, approachable and supportive and looking for a ward clerk to add to out team.

Interview date: 7 January 2025

We are unable to offer sponsorship for this role

Main duties of the job

- NHS Survey, 2024 Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10, and a 76% feel strongly about approaching their managers regarding flexible working.

The role of the ward clerk is to support the nursing team in the delivery of safe effective care to the patient to be achieved by performing administrative tasks in a diligent, professional way in order to assist with the smooth running of the service.

Be able to admit, transfer, discharge patients using the electronic patient record.

About us

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.

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Job responsibilities

• Greet all visitors to the unit in a friendly, helpful and courteous manner.
• The undertaking of general organisation of paperwork and notes within the Unit to ensure an organized department.
• To admit, transfer and discharge patients from the system using the electronic patient record.
• To answer the telephone, taking and delivering messages in an appropriate and helpful manner. Manage Out-patients diary.
• To liaise with staff from other departments in an effective manner to include the bed manager/medical records/divisional bleep holders as requested.
• Deal with and distribute incoming mail, checking and replying to ward emails.
• Ensure all patients notes on the unit are maintained in good order with test results promptly and correctly filed.
• Arrange outpatients appointments as required.
• Carry out procedures via the Trusts computer system for the admission, transfer and discharge of patients.
• Organise hospital transport as requested.

Please refer to the job description for further details.

Person Specification

Qualifications and knowledge

• Basic math's and English
• Knowledge of role

Experience

• Experience of working in the NHS

Skills

• Able to work under pressure
• Able to multi task

Personal and people development

• Supportive to ward staff
• Able to share knowledge

Communication

• Self aware
• Calm and reasonable
• Approachable

Specific requirements

• Able to perform the duties of the post with reasonable aids and adaptations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Milton Keynes University Hospital NHS Foundation Trust