Ward Clerk

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 20,000 - 24,000; Full time

Job summary

A healthcare organization in North Wales is seeking a Ward Clerk to provide essential clerical support, ensuring efficient admissions, discharges, and patient management. The role requires excellent communication skills and the ability to maintain confidentiality. Candidates must possess a good standard of education and IT literacy, with previous NHS experience preferred. Proficiency in Welsh is essential. This is an opportunity to contribute to a dedicated healthcare team committed to delivering quality service.

Qualifications

• Ability to use electronic information systems.
• Experience in administrative and clerical functions.
• Previous NHS experience required.

Responsibilities

• Provide efficient clerical support to the Unit.
• Process ward documentation related to admissions and discharges.
• Maintain and track case notes.
• Answer phones and relay messages.
• Monitor stationery supplies.

Skills

IT literate

Communication skills

Team player

Ability to maintain confidentiality

Education

Good standard of education - English and Mathematics GCSE Grade D or above

Tools

Outlook

Word

WPAS

Oracle

Job description

The Ward Clerk will give efficient clerical assistance to the Unit. The provision of an efficient clerical service is essential to ensure the prompt admission, discharge and transfer of patients.

By the nature of the duties, the Ward Clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times

The Ward Clerk is responsible to the Ward Managers in providing an efficient clerical service across the wards

The ability to speak Welsh is essential for this post

Main duties of the job

Complete routine ward documentation which will include: training statistics, bank usage statistics, sickness statistics etc.

Processing of statutory documentation in relation to the Mental Health Act. Processing of ward documentation e.g. Admissions and Discharges.

Maintain case notes in good condition.

Ensure case notes have sufficient blank pages with patient identification labels attached.

Tracking case notes in accordance with departmental and organisational procedures.

Filing of results in case notes, including those case notes tracked to 'out of ward' areas.

Maintain appropriate manual/computerised systems and update as required.

Photocopying of appropriate documentation as directed.

Return notes of discharged patients as appropriate.

Answer telephones and relay messages and enquiries in a timely manner.

Monitor and maintain stationery supplies for the ward.

Liaise with the General Office in relation to patient travel requests

Any other ad hoc duties, which are reasonable and appropriate to the grade, thereby supporting each other as a team and the Service as a whole.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and/or knowledge

• Good standard of education - English and Mathematics GCSE Grade D or above
• IT literate - with the ability to use Outlook and Word
• Knowledge of confidentiality requirements

Experience

• Experience of administrative and clerical functions
• Previous NHS experience
• WPAS & iFit Knowledge
• Oracle

Aptitude and Abilities

• able to use electronic information systems
• able to contribute constructively to a team working environment
• ability to use own initiative whilst understanding the need to seek advice from senior staff where necessary
• able to record information accurately
• able to communicate information clearly and sensitively in person and over the telephone

Values

• Smart appearance

Other

• Work effectively under pressure
• Flexible approach to working
• Good team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.