Waiter/Waitress

Chewton Glen Hotel & Spa; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury boutique hotel in London is seeking a passionate Waiter/Waitress to join their restaurant team. The ideal candidate will deliver exceptional service, maintain high standards of hygiene and cleanliness, and possess strong knowledge of food and wine. Benefits include monthly service charges, 29 days annual leave, and discounts at various hotels and for spa treatments. If you thrive in a fast-paced environment and have a keen eye for detail, we would love to hear from you!

Benefits

Monthly service charge

29 days of annual leave

Exclusive team rates at hotels

Discounts on spa treatments

Complimentary team meals

Access to employee assistance programme

Qualifications

• Must be passionate about delivering exceptional guest experiences.
• Ability to work under pressure and maintain high standards.
• Expert knowledge of food and wine to drive sales.

Responsibilities

• Seek opportunities to exceed guest expectations.
• Ensure all guests' wishes are met.
• Deliver restaurant processes and standards consistently.
• Maintain cleanliness and hygiene standards in the restaurant.

Skills

Customer service

Attention to detail

Teamwork

Food and wine knowledge

Job description

Aim of the role:

As a member of the restaurant team at Hans Bar & Grill at the 11 Cadogan Gardens - one of two Relais and Chateaux property in London - you are the reason our Guests keep coming back for more. Our Waiters/Waitresses work part of a team to serve our Guests, creating unforgettable experiences and exceeding expectations from breakfast right through to dinner, to ensure that every guest wants to return.

11 Cadogan Gardens is a truly iconic 19th century boutique hotel in the heart of fashionable Chelsea. Behind its traditional Victorian facade lies a wealth of tradition, heritage and intrigue. This unique London hotel prides itself on giving guests a quintessentially British experience that exceeds every expectation.

Waiter/Waitress Responsibilities:

• Constantly seek out opportunities to go above and beyond for our guests and give them the attention that they deserve. Make it your mission to ensure that every guest leaves happy.
• To ensure that all guests' wishes are met so far as is reasonably possible. Showing passion and pride for the hotel.
• Have expert knowledge of the food and wine that we offer and create opportunities to keep yourself up to date with our latest seasonal menu's to drive sales.
• Confidently deliver the key restaurant processes and standards, including our service steps, and demonstrate these consistently.
• Work well as part of a team, treating others like family and proactively seek out ways to lend a hand.
• Have an eye for detail and very high standards when it comes to our service, hygiene, safety and cleanliness standards.
• Maintain our standards at all times, keeping our restaurant and adjoining areas clean and tidy at all times.

What's In It For You?

• Monthly service charge
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
• Exclusive team rates with Relais & Chateaux properties worldwide
• Exclusive team rates with London & Regional properties worldwide
• Discounts on spa treatments and products
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Special gifts based on length of service
• Team referral programmeHealth cash plan
• Access to our employee assistance programme
• …and so much more.

If you find the pace and buzz of service is exciting and can work under pressure, please get in touch, we'd love to hear form you!