Volunteer to Career Ward Clerk Elective Care Cumberland Infirmary

North Cumbria Integrated Care NHS Foundation Trust; Carlisle; On-site; GBP 10,000 - 40,000; Part time

Job summary

A regional healthcare trust in Carlisle seeks volunteers for the Volunteer to Career Ward Clerk Support role in the Elective Care Suite. The position involves supporting the Ward Clerk with various administrative tasks, requiring a minimum commitment of 60 hours over 5 months. Applicants should demonstrate strong customer service skills, good communication, and a willingness to learn. This positions provides valuable experience and training, paving the way for future employment within the NHS.

Qualifications

• Candidates must be over 18 years old.
• Commit at least 60 hours for a minimum of 5 months.
• Right to work in the UK is required.

Responsibilities

• Support the Ward Clerk with general administration tasks.
• Answer telephone enquiries and take messages.
• Welcome visitors and assist with general enquiries.
• Photocopy and scan documents as needed.
• Liaise with departments and staff.
• Collect items from other departments when required.

Skills

Customer Service Experience

Good communication and listening Skills

Good team working skills

Good organisational skills

Good IT skills

Patience and understanding

Job description

Job Summary

Volunteer to Career Ward Clerk Support, Elective Care Suite, Cumberland Infirmary

This is a busy Surgical admission Unit which accommodates Day patients and In-patients prior and post-operatively following surgery/ procedure.

Would you like a career in administration within NHS?

The Volunteer to Career Programme enables you to complete essential mandatory training and a requirement to also complete 60 hours (approx. 4 hours per week) supporting the Ward Clerk in the Elective Care Suite at the Cumberland Infirmary. On successful completion of this programme you will be interviewed to join our Bank register as a Casual Admin Officer.

What is the Volunteer to Career (VtC) programme?

The programme provides volunteers with training and support to transition into a career in administration within the NHS. It allows individuals to gain valuable experience and essential transferable skills.

The programme is funded from the UK Shared Prosperity Fund and this therefore only open to applicants who reside in the Cumberland Council boundary.

Who is eligible to apply for the VtC programme?

The VtC programme is open to anyone who is interested in a career within the NHS. Volunteers who would like to volunteer in our administration offices should be able to commit for at least 60 hours for a minimum of 5 months, be over 18 years old, have the right to work in the UK, and be ready to go through recruitment checks and training requirements.

Main duties of the job

Supporting the Ward Clerk with general administration, which may include:

• Answering telephone enquiries (internal and external) and taking messages
• Welcoming visitors and helping with general enquiries
• Photocopying and scanning
• Liaising with departments/staff/other organisations
• Helping staff and visitors access appropriate resources within the department
• Going to collect items from other departments when required
• Other administrative tasks relevant to the individual department following instruction/training

About Us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Details

• Date posted: 25 November 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: Depending on experience Voluntary
• Contract: Voluntary
• Working pattern: Flexible working
• Reference number: 262-A-25-7632387
• Job location: Cumberland Infirmary, Newtown Road, Carlisle, CA2 7HY

Job responsibilities

Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

• If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Disclosure And Barring Service

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:

• youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
• the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Nacro Tel: [phone], or email: Unlock Tel: [phone], email or complete the online form on the Unlock website

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS).

A Standard DBS check will be required for this volunteering post.

Person Specification

Essential

Knowledge and Experience

• Customer Service Experience
• Good communication and listening Skills
• Understanding of the need for confidentiality
• Patience and understanding
• Good team working skills
• Good organisational skills
• Good IT skills

Desirable

• Health and safety awareness

Skills and Attributes

• Able to work under pressure
• Aware of own limitations
• Flexible and adaptable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Employer details

North Cumbria Integrated Care NHS Foundation Trust

Cumberland Infirmary, Newtown Road, Carlisle, CA2 7HY

https://www.ncic.nhs.uk/