Volunteer Experience Officer - Temporary (up to 12 months)

Royal National Lifeboat Institution; Poole; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent charity organization is looking for a Volunteer Experience Officer in Poole. This role involves providing first-class service to volunteers, assisting in marketing material creation, processing payments, and utilizing various systems efficiently. Ideal candidates will demonstrate proven customer service skills and experience in an office environment.

Qualifications

• Proven track record in customer service is essential.
• Experience in making and receiving calls regularly.
• Experience in an office environment is preferred.

Responsibilities

• Handle calls with volunteers and support marketing material creation.
• Support volunteers in collecting resources and merchandise.
• Process payments and assist with shop orders during peak times.

Skills

Proven customer service skills

Experience with telephone communication

Experience using databases and systems

Ability to juggle priorities

Job description

Overview

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. An exciting opportunity has arisen to join our Volunteer Experience Team. We are looking for someone with excellent customer service skills to ensure that all our volunteers, supporters and enquirers feel that the RNLI is the most loved and best supported charity.

Role

As a Volunteer Experience Officer, you will be part of a fast-paced environment, focused on:

• Receiving and making telephone calls with our volunteers (in our Retail Shops, Fundraising and Engagement teams)
• Supporting our volunteers with the creation of support materials on RNLI systems, including marketing posters, invitations and tickets
• Supporting our volunteers with the provision of resources, including sourcing RNLI mascots and marquees, collection equipment and shop merchandise
• Taking telephone payments of all kinds, setting up and cancelling memberships and processing online shop orders to assist with Supporter Experience and Retail delivery at peak times
• Efficiently using a number of different systems
• Meeting agreed deadlines to deliver against performance indicators and service level agreements

About you

As a Volunteer Experience Officer, you will provide a first-class service to all retail and engagement volunteers, key individuals and volunteer groups to secure support, nurture relationships and increase levels of engagement. You will also be a proactive team player who can juggle priorities. To be considered for this role you will need to have:

• Proven customer service skills
• Experience of receiving and making telephone calls regularly
• Experience of using a variety of database and systems
• Experience of working in an office based environment