Volkswagen Service Advisor

Listers Group; Worcester; On-site; GBP 36,000; Full time

Job summary

A leading automotive firm in Worcester is recruiting a Service Advisor to enhance customer satisfaction within their Volkswagen Dealership. You will manage customer bookings, ensure timely service, and provide updates to customers about their vehicles. Ideal candidates have excellent customer service skills, are well-organized, and can work in a team atmosphere. Experience in motor trade is preferred but not necessary, as training will be provided. The role offers various benefits, including a competitive salary and 25 days holiday.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, & cinemas

Long service incentives

In-house qualifications

Free Parking

Company Events

Qualifications

• Passion for delivering excellent customer service.
• Well-presented individual with a desire and attitude to succeed.
• Previous customer service experience, ideally in a target-driven environment.

Responsibilities

• Booking customer vehicles for maintenance and repairs.
• Providing seamless service from drop off to vehicle handover.
• Updating customers on their vehicle's progress and authorizing additional work.

Skills

Customer service expertise

Organizational skills

Ability to work under pressure

Tools

Dealer management systems

Job description

Job Introduction

We are recruiting for a Service Advisor to join our Volkswagen Dealership in Worcester.

The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Salaries include basic salary plus a monthly bonus, with an OTE of £36,000.

Role And Responsibilities

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About You

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well‑presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In‑house, manufacturer & professional qualifications
• Free Parking / On‑site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family‑owned motor retailer groups in the UK. There’s a reason why this is the case – actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be, so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.