Volkswagen Service Advisor

Listers; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A large motor retailer group in the UK is looking for a Service Advisor to join their Volkswagen Dealership in Worcester. In this role, you will ensure high levels of customer satisfaction by managing vehicle bookings, updating customers, and coordinating with various departments. Ideal candidates should have a passion for customer service and a willingness to learn, with previous experience preferred. Competitive salary with an OTE of £36,000 and great benefits including holidays, pension, and staff discounts are available.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Long service and loyalty incentives

In-house, manufacturer & professional qualifications

Free Parking

Company Events

Qualifications

• Passion for delivering excellent customer service experience.
• Ability to build rapport quickly.
• Previous experience in a customer service role.
• Good organizational and administrative skills.
• Motor trade or automotive experience is preferred.

Responsibilities

• Deliver high levels of customer satisfaction.
• Book customer vehicles for maintenance and repairs.
• Update customers on vehicle progress.
• Work with various departments to ensure timely service.

Skills

Customer service

Communication

Organization

Tools

Dealer management systems

Job description

Job Introduction

We are recruiting for a Service Advisor to join our VolkswagenDealership in Worcester.

The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Salaries include basic salary plus a monthly bonus, with an OTE of £36,000.

Role and Responsibilities

• You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
• A well-presented individual with a desire, attitude and character to succeed.
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.