VodafoneThree - Retail Sales Adviser White City 32hour / week

VodafoneThree; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading telecommunications company is seeking enthusiastic customer service professionals to join its team in White City, Greater London. In this role, you will provide exceptional service, guiding customers toward the best Vodafone products and services, while striving to exceed sales targets. The position offers a competitive salary, generous bonuses, and personalized benefits packages. Candidates must demonstrate expert knowledge of Vodafone's offerings and a passion for customer satisfaction.

Benefits

Great pay

Bonuses

28 days off plus bank holidays

Paid time for charity work

Personalized benefits

Qualifications

• Excited about delivering exceptional service to Vodafone customers.
• Ability to identify opportunities for additional services.
• Expertise in guiding customers through decision-making.

Responsibilities

• Deliver outstanding service to meet customer needs.
• Provide clear and accurate information to customers.
• Work towards exceeding sales targets.

Skills

Expert knowledge of Vodafone products

Strong communication skills

Solution-based selling

Enthusiasm and energy

Job description

Location: White city

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: 32 hour contract per week

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.

We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares - about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters - and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.

What you’ll do

To deliver a consistently brilliant shopping experience to every customer, every time. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customer’s needs. Focus on getting things right the first time while aiming to exceed your sales goals, both individually and as part of the team.

• You will deliver outstanding service and take personal responsibility for meeting each customer's needs.
• You will make it easy for customers by giving clear, accurate, and relevant information so they can feel confident in their decisions.
• You will meet and work towards exceeding your sales targets while staying compliant with key metrics.
• You will do the right thing by following all company and regulatory policies and guidelines in line with FCA (Financial Conduct Authority)
• Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer's relationship with us

Who you are

• We are looking for people who are level-headed, who can provide customers an expert knowledge of Vodafone products, services, and processes
• You are enthusiastic, energetic and driven
• You are excited around delivering exceptional service to Vodafone customers and take personal ownership for meeting their needsYou are able to own the end-to-end sales process, with the ability to identify the right opportunities for additional services
• For the right person, it's an amazing opportunity to work for one of the UK's most valuable brands

Worried that you don't meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( https : / / careers.vodafone.com / uk / applying-to-us / ) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

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