VMU Service Manager (VSM)

GIST; Hemel Hempstead; On-site; GBP 50,000; Full time

Job summary

A leading logistics provider in Hemel Hempstead is seeking a VMU Service Manager to oversee HGV fleet maintenance operations. Candidates should possess an NVQ Level 3 in Heavy Vehicle Maintenance and have proven experience in team leadership. The role offers a competitive salary up to £50,000 per annum, bonuses, and various benefits, including 25 days holiday and access to training. This is an opportunity to thrive within a supportive and progressive company culture.

Benefits

Up to £50,000 per annum + bonus

25 days’ holiday + bank holidays

20% M&S discount

Private healthcare options

Access to tools and technology

Qualifications

• Proven experience in managing or leading a Heavy Goods VMU / workshop team.
• Strong leadership skills—you're a team builder, not just a task manager.
• A hands-on leader who can handle the tools and the strategy.

Responsibilities

• Lead site and fleet maintenance operations ensuring HGV fleet compliance.
• Take ownership of a high-performing engineering team.
• Drive career progression in a supportive team environment.

Skills

Heavy Vehicle Maintenance & Repair

Team leadership

Compliance knowledge

Budget management

Health & safety understanding

Education

NVQ Level 3 (or equivalent)

Job description

Job Title VMU Service Manager (VSM) Location Hemel Hempstead, HP2 7PZ GB (Main)

Job Description

Working in partnership with M&S, at Gist we deliver industry-leading logistics and supply chain transformation.

We value, celebrate, and believe in the power of individuality and strive to create a work environment where everyone can be themselves. We want you to join us, bring your authentic self to work and unlock your full potential.

Are you an experienced HGV workshop / VMU Service Manager with an NVQ Level 3 (or equivalent)? Ready to take the reins and drive your career forward?

We’re offering you more than just a job—this is your opportunity to thrive in a role that provides job security, clear career progression, and a strong team environment.

At Gist Hemel Hempstead, working in partnership with M&S, we’re recruiting for a VMU Service Manager to lead our site and fleet maintenance operations, ensuring our HGV fleet stays roadworthy, compliant, and running at peak performance. This is more than a job - it’s a leadership role with purpose.

Why Join Gist?

• Take ownership of a VMU and a high-performing engineering team
• Be part of a nationally respected brand
• Up to £50,000 per annum + bonus + industry-leading benefits
• 25 days’ holiday + bank holidays
• 20% M&S discount and private healthcare options
• Access to tools, technology & training to help you grow
• Monday–Friday daytime hours for better work-life balance

Qualifications

• NVQ Level 3 (or equivalent) in Heavy Vehicle Maintenance & Repair
• Proven experience in managing or leading a Heavy Goods VMU / workshop team
• A solid understanding of compliance, health & safety, and preventative maintenance
• Strong leadership skills — you're a team builder, not just a task manager
• Budget, parts, and contractor management experience
• A hands-on leader who can handle the tools and the strategy

Apply today and take your next big career step with Gist & M&S.

Let’s keep the wheels turning — together.

About Gist

At Gist we are united by our core values; with safety and people at the heart of everything do, we are progressive, accountable, collaborative, and ethical.

Our objective is to establish a performance-focused environment that is fair and inclusive, where everyone can develop, and connect meaningfully to their manager, the Gist vision, and M&S. We are fiercely protective of everyone’s health, safety, and wellbeing, and align firmly to M&S’s sustainability commitments in Plan A.

Gist will play an integral part in the M&S journey as it pushes boundaries to lead the retail industry into a greener, speedier, more inspiring era. As part of the M&S group, there’s never been a better time to be part of our team. Join us and make an immediate impact.

Gist aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. If it’s meaningful to you, it’s important to us.

Our Internal Recruitment Team fulfil all vacancies on a direct basis. Unsolicited contact by unapproved agencies (sharing speculative CVs) will not be accepted and introductory fees will not apply.

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Recruiter Kobayashi, Stephanie