Visitor Welcome & Service Associate (Part-Time)

National Trust; Reading; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading heritage organization seeks a Welcome & Service Assistant in Reading to deliver outstanding customer service. You'll engage with visitors, answer queries, and support property events to enhance their experience. The ideal candidate is customer-focused, adaptable, and eager to learn. This part-time position offers opportunities to promote inclusivity and excellent service. Salary is £12.75 per hour, with various employee benefits and a commitment to diversity.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Workplace discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Qualifications

• Customer-focused attitude with an understanding of great service.
• Ability to work as part of a team and independently.
• Strong organisational skills and adaptability.
• Enthusiasm for learning new skills.

Responsibilities

• Deliver excellent customer service to visitors.
• Answer queries and provide information to enhance visitor experience.
• Assist in various aspects of visitor engagement and property events.
• Promote a welcoming atmosphere for all visitors.

Skills

Customer focused

Team player

Well organised

Adaptable

Willing to learn

Positive attitude

Job description

A leading heritage organization seeks a Welcome & Service Assistant in Reading to deliver outstanding customer service. You'll engage with visitors, answer queries, and support property events to enhance their experience. The ideal candidate is customer-focused, adaptable, and eager to learn. This part-time position offers opportunities to promote inclusivity and excellent service. Salary is £12.75 per hour, with various employee benefits and a commitment to diversity.