Visitor Services Assistant (PT)

Creative Scotland; Scotland; On-site; GBP 26,000; Part time

Job summary

A vibrant performing arts venue in Scotland is seeking a part-time Visitor Services Assistant. In this customer-facing role, you will assist in running a ticket sales system, provide exceptional customer service at the box office, and promote events at the venue. The ideal candidate should have experience in customer care, both interpersonal and communication skills, and be flexible to work various shifts. This position offers a competitive salary on a pro-rata basis.

Responsibilities

• Assist in the running of a first-class ticket sales system.
• Offer a welcoming, efficient box office and reception service.
• Support the promotion of Byre Theatre events.

Skills

Proven customer care and sales experience

Excellent interpersonal and communication skills

Flexibility to work on varied shifts throughout the week

Job description

The Visitor Services Assistant is a customer-facing role working as part of a highly skilled team to deliver an exceptionally busy programme of performances and events.

The Byre Theatre is looking for a part-time Visitor Services Assistant to join its busy and professional team. Part of the University of St Andrews and based in the heart of the town, the Byre is a vibrant venue presenting a dynamic mix of professional, amateur and student-led work across theatre, dance, musical, music, opera, festivals, film screenings and special events.

The successful candidate will assist in the running of a first-class ticket sales system and offer a welcoming, efficient box office and reception service. Front of House and kiosk/bar sales duties make up part of this role, and the role also supports the promotion of and attendance at Byre Theatre events.

We are looking for someone with:

• Proven customer care and sales experience
• Excellent interpersonal and communication skills
• Flexibility to work on varied shifts throughout the week

Further information and informal enquiries may be directed to Mary McKenzie, email: [e-mail]

Closing Date: Monday 12 January 2026

Interview Date: w/c Thursday 22 January 2026

Contract Type: Part time, (permanent 4 hours per week)

Salary: Grade 2 £25,353 per annum pro rata

Start Date: As soon as possible