Visitor Services Assistant

The University of Manchester; Manchester; On-site; GBP 20,000 - 24,000; Part time

Job summary

A leading educational institution in Manchester is seeking a Visitor Services Assistant to join their team. This role involves welcoming visitors, answering queries, and supporting events at the library. Candidates should be enthusiastic team players capable of engaging with diverse audiences. This position offers part-time hours with a flexible rota. Join a vibrant team dedicated to exceptional service and community engagement.

Qualifications

• Enthusiastic team player passionate about customer service.
• Ability to engage with a diverse range of people.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome visitors and answer queries.
• Operate a booking service and support library events.
• Work in the Rylands’ shop.

Skills

Customer service

Communication

Teamwork

Job description

Do you enjoy engaging with a diverse range of people in a warm, informed and friendly way? Are you an enthusiastic team player, passionate about delivering great customer service?

We are seeking a Visitor Services Assistant to join our Visitor Services Team at the John Rylands Research Institute and Library. You will welcome visitors and answer queries, helping members of the public to feel valued and confident as they experience the collections and Grade 1 listed building in the heart of Manchester.

Based at the reception and at key spaces around the library, your duties will include engaging with visitors, operating a booking service, supporting Library events and work in the Rylands’ shop.

The rota pattern for this role is as follows; working every Wednesday 12noon - 5pm, Thursday 12noon-4pm, Saturday 12noon -5pm.

The University of Manchester is committed to creating an environment where diversity is celebrated and everyone is treated fairly. Every day, we welcome visitors from diverse communities from across the city and beyond. We welcome applications from candidates from all backgrounds.