Visitor Operations Manager

The Wordsworth Trust; South Heighton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A cultural heritage organization in South Heighton is seeking a Visitor Operations Manager to oversee day-to-day operations at Wordsworth Grasmere. This role involves managing a team and delivering exceptional visitor experiences at our renowned destination. The ideal candidate will have background experience in visitor operations and strong leadership skills. Responsibilities include managing café and shop operations, evaluating visitor experiences, and making key operational decisions.

Qualifications

• Experience in managing visitor operations or similar roles.
• Strong leadership skills and ability to manage a dedicated team.
• Skill in delivering high-quality visitor experiences.

Responsibilities

• Lead day-to-day operations at Wordsworth Grasmere.
• Manage and evaluate all aspects of visitor experience.
• Make operational decisions and act as Duty Manager.

Job description

Join us as Visitor Operations Manager and lead the day-to-day operations at Wordsworth Grasmere, our world-class visitor destination in the Lake District. You will manage a dedicated team across all visitor operations – including the popular Café and Shop.

You will be responsible for the delivery of an exceptionally high-quality visitor experience for all our visitors, reflecting our role as an international visitor destination and an Arts Council-funded National Portfolio Organisation.

The visitor experience at Wordsworth Grasmere encompasses Dove Cottage, the Museum, the Shop, the Caf , venue hire and estate-wide activities and events. As Visitor Operations Manager, you will have independence and authority for day-to-day operational decision-making across the site and will act as a Duty Manager.

You will also take responsibility for evaluating the experience of all visitors to the organisation, working with colleagues to ensure every visitor has the highest quality encounter with Wordsworth Grasmere. For further information please see the application pack.