Visitor Operations Manager

Wildfowl and Wetlands Trust; Gloucester; Hybrid; GBP 35,000; Full time

Job summary

A leading conservation organization in Gloucester is seeking a Visitor Operations Manager to enhance visitor experiences across wetland sites. The ideal candidate will have proven experience in a visitor-facing role and strong project management skills. You will be responsible for inspiring teams and delivering effective brand messaging to create memorable visits. This full-time position offers a hybrid working pattern and competitive salary with generous benefits including 33 days annual leave.

Benefits

33 days annual leave

Free entry to wetland centres

Cycle to work scheme

Contributory pension scheme

Life Assurance

Qualifications

• Proven experience in a visitor-facing role.
• Experience in brand messaging delivery.
• Demonstrable project management experience.

Responsibilities

• Raise standards of presentation across wetland sites.
• Inspire staff and volunteers to prioritize visitor experience.
• Supervise external consultants and suppliers.

Skills

Project management

Customer journey influence

Stakeholder management

Creative mindset

Team motivation

Job description

Visitor Operations Manager

Do you have a passion for visitor operations in the natural environment, culture or visitor attraction sector?

Are you highly creative with experience in raising standards in onsite branding, messaging and service?

Do you feel strongly about making experiences accessible to all? If so, we would love to hear from you.

Location: WWT Slimbridge, GL2 -Hybrid

Salary: £34,405 per annum

Contract: Permanent

Work Pattern: Full time, Monday to Friday, 37.5 hours a week. (Part-time and hybrid working will be considered).

About The Role

Reporting to the Head of Interpretation and Programming, you will work to raise standards of presentation across all ten of our wetland sites whilst ensuring our messaging genuinely excites our visitors about the incredible Superpowers of Wetlands. Not only will you play a key role in influencing our visitors understanding, you will need to inspire staff and volunteers across all sites to be “Visitor First” in their attitudes and behaviours.

About You

We are seeking an individual with:

• Proven experience of working in a similar role, in a visitor facing organisation, influencing visitor experience through the customer journey
• Experience of working to deliver brand messaging in onsite experiences
• Demonstrable experience of project management and delivery
• Confidently able to inspire, motivate and engage a team in a matrix management structure
• Proven experience of supervising external consultants and suppliers
• Evidence of producing high quality work, either alone or in collaboration with others
• Strong creative and innovative mindset with a passion for finding new ways of enhancing standards
• Strong stakeholder management experience, internally and externally, at all levels

About Us

We’re WWT, and we’re on a mission to restore the super‑powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground‑breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from our Employee Assistance Programme

Closing Date: Tuesday 13th January, 2026

We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

At WWT, we're committed to creating an inclusive, supportive workplace where diversity is celebrated and everyone can thrive as their full selves. We actively welcome applications from individuals under‑represented in the environmental and charity sectors.

No agencies please.