Visitor Experience Assistant

The Royal Household; Windsor; On-site; GBP 40,000 - 60,000; Part time

Job summary

A historic institution in Windsor is seeking enthusiastic individuals for various assistant roles including Admissions, Retail, and Visitor Services. These positions promise engaging customer interactions and require a commitment to excellence in service. Employees will enjoy competitive pay and benefits like complimentary meals and discounts. Full-time roles guarantee substantial hours, with opportunities for part-time engagements as well. Ideal candidates should exhibit strong communication skills, teamwork, and a passion for enhancing visitor experiences.

Benefits

Competitive pay of £13.45 per hour

Complimentary lunch during shifts

Full training provided

Discounts at Royal Collection Trust shops

Qualifications

• Commitment to providing exceptional customer service.
• Welcoming attitude and love for interacting with diverse people.
• Ability to work flexibly in a busy environment.

Responsibilities

• Guide visitors through their booking and provide information.
• Process ticket sales and manage bookings efficiently.
• Ensure visitor safety and security at all times.

Skills

Exceptional customer service

Good communication skills

Teamwork

Attention to detail

Flexibility

Initiative

Job description

Windsor Castle welcomes visitors all year round, offering a unique chance to explore the world's oldest and largest inhabited castle.

Explore a variety of opportunities, where you’ll play a key role in bringing history to life and ensuring every guest has a truly memorable visit.

Our Assistants are grouped into three key areas: Visitor Services, Admissions and Retail. Each area is integral to delivering world‑class service and enhancing the experience for visitors from around the globe.

With these exciting roles, you'll have the opportunity to showcase your exceptional customer service skills while contributing to Royal Collection Trust’s charitable mission. Enjoy a fulfilling summer job in a truly historic setting!

Admissions Assistant

As the first point of contact for visitors, you’ll guide them through their booking, provide information about the Castle and ensure they have everything they need for their visit.

Key Responsibilities

• Process ticket sales efficiently in person at our ticket counters.
• Use online system to manage bookings and provide accurate visitor information.
• Upsell items such as souvenir guides, tours or charitable donations where appropriate.
• Support the security search process, creating a safe and secure environment for visitors and staff.

Retail Assistant

Working across our shops and sales points, you’ll help to deliver a seamless shopping experience for thousands of customers.

Key Responsibilities

• Greet customers and provide knowledgeable advice on our range of products.
• Help your team reach sales targets while delivering an exceptional customer service.
• Replenish stock on the shop floor and maintain visual displays to ensure an efficient and enjoyable shopping experience.

Visitor Services Assistant/Warden

Occupying a number of posts along the visitor route, both indoors and outdoors, you’ll ensure every visitor has an exceptional experience from welcome to goodbye.

Key Responsibilities

• Welcome visitors, answer questions and provide information about Windsor Castle and its history.
• Ensure the safety and security of visitors and the site.
• Monitor visitor flow, support access requirements and audio guide distribution.

Contract options and hours

Contracts run from May or June 2026 to 27 September 2026 (dependant on role). Candidates must be available for the entire contract period. Unfortunately, if you are unable to fulfil the required period we will be unable to offer you a contract.

Full‑time contracts guarantee a minimum of an average of 28‑30 hours a week over 5 days. A limited amount of part‑time contracts are available. You should discuss your options with the hiring manager if you're invited to an assessment centre. Both contract types include weekend shifts and occasional evening work.

Essential criteria for all roles

• A commitment to providing exceptional customer service.
• Good communication skills, a welcoming attitude and a love of interacting with a wide range of people.
• At your best working as part of a team.
• Able to work flexibly and adapt to different demands in a busy environment.
• Able to remain accurate and pay attention to detail when processing information.
• Able to show initiative to provide solutions to problems.

What we offer in return

• Competitive pay of £13.45 per hour.
• Complimentary lunch during your shift.
• Full training, integrated into your contract period.
• The opportunity to join a large, friendly, and sociable team.
• Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops.