Visitor Engagement Officer

Staffordshire County Council; Brownhills West; On-site; GBP 23,000 - 30,000; Full time

Job summary

A county council in Brownhills West is seeking a Visitor Engagement Officer to enhance visitor experiences at Chasewater Innovation Centre. You will oversee daily operations, manage events, and train volunteers while ensuring compliance with safety regulations. Ideal candidates will have experience in visitor engagement, strong communication skills, and the ability to work well in a team. The role requires a valid driving license and a willingness to work weekends and holidays.

Qualifications

• Experience in visitor engagement or customer-facing environments.
• Organising and managing public events.
• Producing visitor information for public interpretation.
• Managing or supporting staff and/or volunteers.
• Knowledge of health and safety procedures.
• Basic financial management skills.

Responsibilities

• Oversee daily operations of the Chasewater Innovation Centre.
• Organise and manage visitor events and activities.
• Train and manage staff and volunteers.
• Ensure safety compliance and conduct inspections.
• Develop new facilities and commercial opportunities.
• Manage financial processes relating to cash handling.

Skills

Strong interpersonal skills

Effective verbal communication

Teamwork

Engaging with visitors

Job description

We're looking for someone to join our welcoming Country Parks team, part of Staffordshire County Council's Environment & Countryside Service. The team look after Staffordshire County Councils country parks, green spaces, and manage the county's public rights of way, and we're passionate about helping people enjoy and understand Staffordshire's natural and historic environment.

As the Visitor Engagement Officer, you'll help us deliver a great visitor experience at the Chasewater Innovation Centre and other countryside sites. You'll run the day-to-day operations of the Innovation centre, support volunteers, visitor activities and events, and help make sure our facilities are safe, engaging and well-managed.

You'll also play a key role in raising awareness of the special features of our sites and encouraging responsible use. Whether you're managing bookings, training volunteers, or working with partners, you'll make a real difference to how people experience Staffordshire's Country Parks.

Main Responsibilities

In this role you'll:

• Oversee daily operations of the Chasewater Innovation Centre and support other visitor facilities.
• Organise and manage events, activities and bookings.
• Lead and develop staff and volunteers.
• Work with partners, tenants and stakeholders to support activity on site.
• Carry out checks and inspections to keep our premises safe and compliant.
• Support the development of new facilities and commercial opportunities.
• Handle financial processes including cash handling, recording, and monitoring.
• Produce engaging visitor information and ensure it's shared effectively with the public.

The Ideal Candidate

Experience

• Experience working in visitor engagement, customer-facing environments, or managing visitor/education/conference facilities.
• Experience organising and running public events.
• Experience producing visitor information or interpretation for the public.
• Experience managing or supporting staff and/or volunteers.
• Experience of health and safety procedures, including basic risk assessment and safe premises management.
• Experience of basic financial tasks, such as cash handling, sales, or financial recording.

Skills

• Strong interpersonal skills and the ability to engage confidently with visitors of all ages.
• Clear and effective verbal and written communication skills.
• Able to work well in a team and motivate others, including volunteers.

Other Requirements

• A valid driving licence (the post is designated casual car user).
• Willingness to work weekends, public holidays and occasional evenings as part of a 7-day rota.
• This role is subject to a DBS check.

Interviews will be held during the week starting 5 January 2026.

Don't feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Tim Cleary, Country Parks Manager at: tim.cleary @staffordshire.gov.uk

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you'll bring to the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a GoldAward Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

As you'll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that's why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.