Visitor Assistant (7.4 hours per week - Sudley House Art Gallery)

National Museums Liverpool; Liverpool; On-site; GBP 10,000 - 15,000; Part time

Job summary

A cultural institution in the UK is looking for a Visitor Assistant at Sudley House Art Gallery to enhance visitor experience through excellent customer service and engagement. This part-time role requires a passion for people and the ability to independently respond to visitor queries while maintaining high health and safety standards. Interested candidates should apply with a CV and a supporting statement.

Qualifications

• Ability to enhance visitors' experience with well-timed guidance.
• Commitment to high Health, Safety & Security standards.
• Availability to work 7.4 hours per week at Sudley House Art Gallery.

Responsibilities

• Be the first point of contact for visitors.
• Help visitors engage with exhibitions and activities.
• Maintain high Health, Safety & Security standards.

Skills

Passion for people

Excellent customer service

Independently responding to queries

Job description

Overview

Our people are at the heart of National Museums Liverpool. Colleagues from across the NML team make a difference every day, creating memorable experiences for everyone and challenging expectations. We pride ourselves on being a place for everyone, but we are always aiming higher, aspiring to be representative of the communities we serve. Through our people, we are building a culture which embeds trust, respect and inclusion and an organisation in which people are engaged and empowered to enable National Museums Liverpool to evolve. You could be just the right person to join us.

We currently have the post of Visitor Assistant (7.4 hours per week - Sudley House Art Gallery) available.

Responsibilities

Reporting to the Duty Manager (Visitor Experience), as a Visitor Assistant you will work within the Visitor Experience Team and be the first point of contact for our visitors, providing a welcoming, friendly, safe and enjoyable visit. You will interact with a diverse range of audiences to get the most from their visit, helping them to engage with our exhibitions, collections and activities whilst supporting our mission to create memorable experiences for everyone – challenging expectations.

We aim to deliver a high-quality, positive and rewarding museum experience that will encourage children, young people, and adults to gain the knowledge and skills they need to develop their educational attainment, cultural awareness, and life chances.

Being passionate about people, and excellent customer service, is essential. An ability to respond independently to queries and spot an opportunity to improve someone's visit with well-timed guidance is also a must. You'll also play a key role in maintaining our high Health, Safety & Security standards.

Qualifications and requirements

• Passion for people and excellent customer service.

• Ability to respond independently to queries and identify opportunities to enhance a visitor's experience.

• Commitment to maintaining high Health, Safety & Security standards.

• Availability to work 7.4 hours per week at Sudley House Art Gallery.

How to apply

If you think you match the job description and our organisation ethos then click on the link to apply with your CV and supporting statement indicating how you meet the person specification.