Visitor Assistant (18.5 hours per week - Walker Art Gallery)

National Museums Liverpool; Liverpool; On-site; GBP 18,000 - 22,000; Part time

Job summary

A cultural organisation in Liverpool is seeking a Visitor Assistant to enhance visitor experiences. This role involves being the first point of contact for visitors, interacting with diverse audiences, and maintaining high standards of safety and enjoyment. Excellent customer service skills and a passion for people are essential for this part-time position (18.5 hours/week).

Qualifications

• Passionate about providing excellent customer service.
• Ability to respond independently to queries.

Responsibilities

• Be the first point of contact for visitors.
• Interact with diverse audiences to enhance their visit.
• Support the mission to create memorable experiences.
• Maintain high Health, Safety & Security standards.

Skills

Customer service

Passion for people

Job description

Overview

Our people are at the heart of National Museums Liverpool. Colleagues from across the NML team make a difference every day, creating memorable experiences for everyone and challenging expectations. We pride ourselves on being a place for everyone, but we are always aiming higher, aspiring to be representative of the communities we serve. Through our people, we are building a culture which embeds trust, respect and inclusion and an organisation in which people are engaged and empowered to enable National Museums Liverpool to evolve. You could be just the right person to join us.

Role

We currently have the post of Visitor Assistant (18.5 hours per week - Walker Art Gallery) available. Reporting to the Duty Manager (Visitor Experience), as a Visitor Assistant you will work within the Visitor Experience Team and be the first point of contact for our visitors, providing a welcoming, friendly, safe and enjoyable visit. You will interact with a diverse range of audiences to get the most from their visit, helping them to engage with our exhibitions, collections and activities whilst supporting our mission to create memorable experiences for everyone - challenging expectations.

Purpose and Impact

We aim to deliver a high-quality, positive and rewarding museum experience that will encourage children, young people, and adults to gain the knowledge and skills they need to develop their educational attainment, cultural awareness, and life chances.

Responsibilities

• Be the first point of contact for visitors and support a welcoming, safe and enjoyable visit.
• Interact with diverse audiences to help them engage with exhibitions, collections and activities.
• Support the mission to create memorable experiences for everyone and challenge expectations.
• Maintain high Health, Safety & Security standards in the Visitor Experience environment.

Qualifications and Skills

• Being passionate about people and providing excellent customer service is essential.
• An ability to respond independently to queries and identify opportunities to improve someone’s visit with well-timed guidance is also a must.

Application

If you think you match the job description and our organisation ethos, please click on the link to apply with your CV and supporting statement indicating how you meet the person specification.

National Museum Directors' Council, Tate Britain, Millbank, London SW1P 4RG.