Virtual Trip Support Consultant

Destinytravel; Remote; GBP 60,000 - 80,000; Full time

Job summary

A travel service provider in the United Kingdom is seeking a Virtual Trip Support Consultant to assist clients throughout their travel journey. The role includes responding to inquiries, managing itineraries, and providing support before, during, and after trips. Ideal candidates should have strong communication skills, customer service experience, and a passion for travel. This position offers fully remote work with flexible scheduling and exclusive travel perks.

Benefits

Fully remote work

Access to exclusive travel perks

Ongoing training opportunities

Supportive team environment

Qualifications

• Strong communication skills are essential.
• Experience in customer service, preferably in hospitality.
• Excellent organizational skills and attention to detail.
• Comfort with digital tools and travel systems.

Responsibilities

• Respond to client inquiries via email and phone.
• Assist with itinerary updates and changes.
• Provide accurate destination information.
• Confirm travel details and follow up.
• Gather feedback after travel and address concerns.

Skills

Strong written and verbal communication skills

Customer service experience

Excellent organization

Comfort learning digital tools

Passion for travel

Job description

As a Virtual Trip Support Consultant, you will support clients throughout their travel journey—from initial planning to post-trip follow-up. Your role is to ensure every detail is managed smoothly while providing guidance, timely updates, and reassurance before, during, and after each trip. You will help travelers feel confident, informed, and supported at every stage of their experience.

At Destiny&Co., we focus on personalized service and meaningful travel experiences, taking pride in delivering organized itineraries and thoughtful support that helps clients create lasting memories.

Key Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with itinerary updates, changes, and cancellations.
• Provide accurate destination information and entry requirement guidance.
• Confirm travel details and proactively follow up on upcoming trips.
• Gather feedback after travel and address any concerns with professionalism.

Benefits

• Fully remote work with flexible scheduling.
• Access to exclusive travel perks and ongoing training opportunities.
• Supportive team environment focused on collaboration and growth.
• Opportunity to build long‑term relationships within the travel industry.

What We’re Looking For

• Strong written and verbal communication skills.
• Customer service experience in hospitality, service, or related fields preferred.
• Excellent organization and attention to detail.
• Comfort learning digital tools and travel systems.
• A genuine passion for travel and helping others.