VIP Manager - Events

LIPTON MEDIA; Greater London; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A media recruitment agency is seeking a VIP Manager to oversee high-profile guests at international events. The role requires exceptional organisational skills, customer service experience, and the ability to manage relationships effectively. You will handle everything from onboarding VIPs to ensuring smooth communication with client teams. The position offers hybrid working and the opportunity to travel to exciting destinations like Monaco and Dubai. If you thrive in fast-paced environments and enjoy engaging with senior executives, this opportunity is for you.

Benefits

Bonus

Excellent benefits

International travel opportunities

Qualifications

• Experience in customer service, telesales, or sales.
• Strong communicator and collaborative team player.
• Proven experience in maintaining relationships.

Responsibilities

• Guide VIPs through the onboarding process.
• Identify key buyer personas to align with event partners.
• Conduct outreach to potential participants.

Skills

Customer service experience

Strong communication skills

Relationship building

Organisational skills

Attention to detail

Time management

Ability to work under pressure

Proactive attitude

Job description

VIP Manager - Events

£28,000 - £35,000 + Bonus + Excellent Benefits

Hybrid Working

Global media business seeks an outstanding Relationship Manager/VIP Manager - Events to work with their high profile, VIP guests at a series of highly respected, international events.

The role of the Audience Development Associate / Relationship Manager is to build, engage and sustain targeted audiences to fulfil demographics, overall attendance and support sales/revenue goals for our client’s events. The role is fast paced and demanding, you may work on up to 5 international events at any one time. There is scope for international travel, the current team visit Monaco, Dubai, Miami and Singapore to name a few.

KEY ACCOUNTABILITIES: Relationship Manager/VIP Manager

• Guide VIPs through the onboarding process for Hosted Meetings, managing registration, event details, administrative support, and inquiries.
• Identify key buyer personas and align them with the most relevant event partners using targeted research and data-driven insights.
• Conduct outreach to potential participants through phone, email and social channels.
• Support the team in qualifying participants to ensure eligibility.
• Build and maintain strong relationships with VIPs through various communication channels.
• Facilitate communication and workflow among project team members and third-party service providers to meet deadlines.
• Maintain professional client communication, ensuring any challenges are managed discreetly.
• All hands‑on deck pre‑event.

KNOWLEDGE, EXPERIENCE AND SKILLS: Relationship Manager/VIP Manager

• An organised and personable individual, with experience in customer service, telesales or sales.
• You are a strong communicator, who can work autonomously within their role whilst collaborating with internal teams to deliver a seamless client experience.
• Proven experience in building and maintaining relationships.
• Highly organised and proactive with strong attention to detail and process orientation.
• Excellent planning, prioritisation, and time management skills.
• Strong verbal and written communication skills with a customer‑oriented attitude.
• Confident and personable phone manner, comfortable speaking with senior executives.
• Ability to work efficiently under pressure in a fast‑paced environment and multitask.

Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence

Our clients range from small start‑up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.