VIP Experience Ambassador

Nobu Hotel Portman Square; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A luxury hotel brand in London seeks a VIP Experience Ambassador to create welcoming experiences for guests. Responsibilities include handling check-in/check-out, providing attentive service, and ensuring guest satisfaction. Ideal candidates should have at least 1 year of experience in guest services and familiarity with OPERA software. Benefits include discounted stays, wellness treatments, and opportunities for progression within the company.

Benefits

Discounted overnight stays

Discounted Pilates classes

Opportunities to progress

Up to 33 holiday days

Life Assurance Scheme

Free meals whilst on duty

Qualifications

• Minimum 1 year experience in a guest services or receptionist role.

Responsibilities

• Create a warm and welcoming first impression for guests.
• Check in and check out guests in a personable manner.
• Provide attentive and friendly service in line with Nobu standards.
• Anticipate guest’s needs and provide a personalised experience.

Skills

Guest service

Attention to detail

Excellent communication

Problem-solving

Tools

OPERA

Job description

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Job Title: VIP Experience Ambassador

As a VIP Experience Ambassador, you will be responsible for creating a warm and welcoming first impression for our guests. Your tasks will include, but are not limited to:

1. Creating a warm, welcoming, and lasting impression for our guests.
2. Checking in and checking out guests in a personable manner.
3. Providing genuine, attentive, and friendly service to reflect Nobu standards.
4. Answering questions regarding check-in/check-out times, room availability, hotel services, etc.
5. Having thorough knowledge of OPERA to ensure all guest information is captured.
6. Anticipating guests' needs and providing a personalized, crafted experience.
7. Striving for excellent guest reviews at all times.
8. Feeling empowered to make decisions that enhance the guest experience or resolve complaints.
9. Being an ambassador for Nobu, embodying our values and commitment to our teams.

Benefits of Joining Our Team

• Two hotel-wide social events annually, including Employee Awards night
• Discounted overnight stays across Nobu properties worldwide
• Discounted Pilates classes and wellness treatments
• Opportunities for career progression within our hotel and the wider portfolio
• Access to innovative learning and project opportunities
• Mental Health First Aiders within the team
• Exciting wellness and volunteering opportunities
• Up to 33 holiday days based on length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Discounts on all food and beverages
• Free meals while on duty

Experience Requirements

• Minimum 1 year experience in guest services or a receptionist role

Nobu Hotels seamlessly blend modern luxury with minimal Japanese tradition into a lifestyle hotel concept. Featuring cutting-edge design and stunning spaces, Nobu Hotels offer remarkable hospitality and unparalleled experiences. Founded by Chef Nobu Matsuhisa, Robert De Niro, and Meir Teper, the Nobu Hotels concept combines exquisite cuisine, innovation, and creativity.

Nobu Hotel London Portman Square offers 249 guest rooms and suites, along with a Nobu restaurant, ballroom, and meeting spaces, all designed by London-based architecture and interior design firm David Collins Studio, in collaboration with Make Architects.

We seek individuals who embody our core values: Kokoro, Smile, Family, and Crafted. Share our passion, deliver quality results, and be courageous to be different and creative within your field.