Video Specialist - PTE UK - Remote

OpenExchange, Inc.; Remote; GBP 80,000 - 100,000; Part time

Job summary

A global multimedia solutions provider is seeking a Virtual Event Facilitator to manage online events via platforms like Zoom. Responsibilities include troubleshooting technical issues, engaging effectively with clients, and ensuring seamless event execution while managing flexible hours. A degree is preferred, along with excellent communication skills and a proactive, adaptable attitude. The role demands a reliable internet connection and the ability to provide outstanding customer support in a dynamic environment.

Qualifications

• Experience with video conferencing tools, preferably Zoom.
• Ability to troubleshoot technical issues in real-time.
• Previous experience working in virtual environments.

Responsibilities

• Facilitate virtual events, ensuring all technical aspects are functional.
• Provide professional customer service and support.
• Communicate effectively with clients and team members.

Skills

Fluent English communication

Customer support skills

Technologically savvy

Critical thinking

Collaboration skills

Adaptability

Education

Degree preferred

Tools

Zoom

Microsoft Teams

Job description

Responsibilities

• Act as the point person facilitating events online via Zoom.
• Help panelists, moderators and attendees feel successful.
• Troubleshoot video and audio issues before and during events.
• Use sound judgement to decide when to escalates issues and ensure real-time resolution.
• Promote positive client relations and seamless events with virtual presence and tech savvy. Hours vary from 0 to 30 per week; no weekly hours guaranteed.
• Must be available for EST time zone events, with potential GMT hours.
• Coordinate and facilitate virtual meetings, live streams and presentations, sometimes simultaneously.
• Respond to all virtual communication in a timely and professional manner.
• Escalate issues as needed; learn and apply solutions in the future.
• Proactively engage with the team and support others as needed.
• Provide client-facing, highly professional customer service.
• Other duties as assigned according to business line and regional attributes.
  Degree educated preferred., Work virtually without interruptions.
• Reliable internet connection and working computer.
• Excellent interpersonal communication in fluent English.
• Strong collaboration & listening skills.
• Technologically savvy.
• Ability to multi-task.
• Proactive with a positive attitude.
• Adaptable to change.
• Critical thinking / analytical skills.
• Outstanding customer support skills.

Additional Skills

• Experience with Zoom and Microsoft Suite (Teams).
• Previous work or virtual meetings from home desired.
• Flexible work schedule.
• Fluency in German, Italian or other languages is a plus.

Required Equipment

• Windows PC : Windows 10 64-bit, Intel i5 6th gen or higher, AMD Ryzen 5 or higher, at least 8 GB RAM (16 GB preferred), 128 GB storage, 50 Mbps or higher internet, hard-wired preferred.
• Mac : Intel i7, Apple M1, M1 Pro, M2, Ventura or Sonoma OS, at least 8 GB RAM (16 GB preferred), SSD with at least 128 GB, no virtualised OS.
• High-speed steady internet connection (50 Mbps or higher), video and audio capability, hard-wired internet preferred.
• We highly recommend a PC over a Mac due to required security compliance software.

OpenExchange is a worldwide trusted leader in video and multimedia solutions for investor communications. Our services enable vital communications in the financial services and professional investment industry with advanced one-to-one, one-to-many, and many-to-many video technologies, tools and services. OpenExchange operates in Boston, New York, London, Ohio, and Hong Kong.